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Skills

  • Relationship development
  • Error identification and rectification
  • Critical thinking in problem resolution
  • Loan package audit consistency (85% accuracy)
  • Dashboard development and monitoring
  • Framework equipment
  • Team building
  • Team management
  • Financial transactions expertise
  • Customer service

Work Experiences

  • Averaged $6 per week in closed loans.
  • Audited loan documents for compliance.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Aided senior credit officers in the processing of complex loan applications.
  • Achieved reduction within 2022.
  • Audited various portfolios.
  • Had an excellent attendance record and was always on time for work.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Consistently adhered to funding deadlines.

Summaries

  • Conducted final disbursement.
  • Costs were consistently reduced while profits were increased.
  • Achieved 29% higher on-time closings.
  • Committed Mortgage Funder.
  • Clear understanding of client relations and project management as well as data analysis training.
  • Committed to reducing funding cycle times.
  • Collaborative team leader with talent in mentoring junior staff, contributing to improved operational performance by streamlining tasks and minimizing delays.
  • Collaborated with cross-functional teams.
  • Achieved Excellence Award for exceeding performance expectations.
  • Collaborative team leader.

Accomplishments

  • Oversaw successful funding operations of loan volume exceeding 5 per month while reducing audit fail rate by 47%.
  • Collaborated with team of 3 in the development of process.
  • Successfully funded an average of 14 loans per month, maintaining accuracy at a 29% compliance rate with system.
  • Collaborated with cross-functional teams to identify and address funding delays, reducing errors by 72% and enhancing cash flow consistency.
  • Supported the development and deployment of enhanced compliance funding workflows, reducing loan cycle times by 11 days.
  • Resolved product issue through consumer testing.
  • Achieved President's Club for maintaining 79% audit accuracy during periods of high-volume closings in 2021.
  • Recognized with President's Club for maintaining top-tier funding accuracy despite managing a 36% increase in high-complexity loan volume.
  • Successfully processed and funded mortgages within tight deadlines, while maintaining a customer satisfaction rate of 27% throughout 8 transactions.
  • Reduced loan cycle time by 83% through the implementation of QuickBooks in loan tracking and funding processes.

Affiliations

  • Mortgage Bankers Association (MBA)
  • Institute of Real Estate Management (IREM)
  • Major Mortgage Servicers Association (MMSA)
  • International Council of Nurses
  • Women in Housing and Finance, Inc. (WHF)
  • Freemason
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Certified Mortgage Advisors (SCMA)
  • National Federation of Independent Business (NFIB)

Certifications

  • Compliance Certification for Fair Lending Practices
  • Microsoft Certified Systems Engineer (MCSE)
  • Loan Funders Certification Program - process
  • CompTIA Security+
  • Basic Loan Processing & Underwriting Certification Lakeside Partners
  • Certified Mortgage Banker (CMB)
  • Certified Loan Signing Agent (CLSA)
  • Certified Fraud Examiner (CFE)
  • FNMA Homestyle Renovation Loan Certification
  • Certified Business Analysis Professional (CBAP)

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