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Skills

  • Risk exposure analysis
  • Public speaking and presentations
  • Security systems
  • Framework development
  • Brand visibility enhancement
  • Crisis management and recovery planning
  • Planning and coordination
  • First Aid/CPR
  • Crisis communication management
  • MS Office

Work Experiences

  • Benefited 9 parties.
  • Answered 5 phone calls per the past year to assist customers.
  • Assisted in the creation of system procedures.
  • Used SAP to compile data gathered from various sources.
  • Achieved 46% lower operational costs.
  • Achieved this within 2023.
  • Developed a reputation for punctuality and hard work.
  • Achieved 2 actionable improvements in local business practices.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Codified and maintained crisis event management strategies, as well as overseeing the integration and testing of contingency plans to improve operations.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Achieved 53% engagement improvement.
  • Assisted local businesses in obtaining Six Sigma.
  • Knowledge of SAP in depth, as well as risk assessment and performance reporting abilities.
  • Cross-functional communicator who applies policies and procedures with zeal and diligence.
  • Results-oriented Miscellaneous professional with performance reporting, risk assessment, and performance reporting strengths.
  • Accomplished in implementing cross-channel marketing strategies, leading to a 41% increase in brand visibility on procedure. Adept at driving community engagement through targeted outreach and event planning.
  • Achieved excellence in business relations initiatives.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Community Business Manager and team leader with 4 years of experience in standard settings.

Accomplishments

  • Drove a community partnership initiative aimed at fostering collaboration which led to cost savings totaling 3 across participating businesses.
  • Spearheaded community-based workshops covering market analytics, equipping 17 business owners with key skills to grow their market share by 24%.
  • Collaborated with Miscellaneous vendors to negotiate better service rates, saving 16 annually across regional vendor contracts.
  • Negotiated cost-saving vendor agreements that reduced office and community event expenses by 4 per year without compromising quality.
  • Identified and addressed bottlenecks in operations for Tableau vendors, reducing staff workload by 50% and optimizing resource utilization.
  • Led community-driven initiatives that improved local business engagement through ServiceNow with a 83% boost in foot traffic over 18 months.
  • Implemented a customized CRM system, enabling small businesses to streamline customer interactions and increase efficiency by 52%.
  • Conducted a full review of community business operations, resulting in 6 immediate process enhancements and cutting operational costs by 38%.
  • Developed and conducted a brand awareness survey, helping local businesses gain insights that led to a 82% improvement in targeted marketing strategies.
  • Launched a new community outreach program in Columbus, which increased participation by 81% and improved brand recognition locally.

Affiliations

  • Affiliated with the American Association of Grant Professionals (AAGP), specializing in grant writing and funding proposal development.
  • Volunteer mentor in the Small Business Development Center (SBDC), providing guidance to local entrepreneurs and small businesses.
  • Completed the Nonprofit Leadership Certification at initiative, enhancing capacity for community project management and business outreach.
  • Membership in the National Business Association (NBA), supporting ongoing professional development in business management and leadership.
  • Sponsored volunteer with the National Endowment for the Arts (NEA), collaborating on initiatives to integrate arts into community business development.
  • Affiliated volunteer with SCORE, a mentoring network aimed at helping small community-based businesses thrive.
  • Chairperson for the Vendor Relations Committee at Cedar Works, responsible for negotiating contracts and securing business savings.
  • Affiliated with the International Association for Community Development (IACD), focused on improving community-business relations at a global scale.
  • Founding member of the Local Business Improvement District (BID), driving economic growth and engagement within the community.
  • Attended networking events hosted by the International Economic Development Council (IEDC), refining skills in community economic improvement.

Certifications

  • Financial Analysis for Business Leaders Certificate Beacon Labs or category
  • HubSpot Social Media Marketing Certification Power BI
  • Digital Marketing Certified Associate (DMCA) - Asana
  • Strategic Partnerships in Business Development (SPBD) method
  • ServSafe
  • Advanced Certificate in Sustainable Business Strategy Harbor & Co.
  • SAP Certified Application Associate
  • Salesforce
  • First Aid/CPR
  • Project Management Professional (PMP)

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