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Skills

  • Disaster Recovery Planning
  • MS Office
  • Customer service
  • Data entry
  • TCP/IP
  • Cost reduction strategies
  • Root cause analysis
  • Client support and training
  • Technical documents comprehension
  • Relationship development

Work Experiences

  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Cut operational costs by $13 annually.
  • Communicated effectively with cross-departmental executives.
  • Collaborated with cross-functional teams.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Connected over 15 remote users.
  • Configured virtualized environments using Adobe Creative Suite.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with cross-functional teams to launch a secure cloud-based application for Vantage, resulting in a Innovation Award for innovation.
  • Audited and resolved over 11 system vulnerabilities and security gaps, bringing infrastructure up to ITIL standards.

Summaries

  • Analytical and skilled in vulnerability remediation, significantly improved enterprise security posture by reducing exploitable vulnerabilities by 32% during critical audits.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Microsoft Excel expert and Workday user.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Collaborated with development teams.
  • Achieved zero downtime.
  • Computer Technology Specialist focused on network performance tuning.
  • Effectively troubleshoots and resolves issues on its own.

Accomplishments

  • Created and implemented a cross-platform mobile device management (MDM) solution, improving data security and endpoint protection for a diverse workforce of 11.
  • Collaborated with cross-functional teams to design and implement a cloud migration plan for Meridian, reducing infrastructure costs by 17% annually.
  • Decreased incident response time by 34% through the deployment of automated monitoring tools, improving SLA compliance for Ironclad Systems.
  • Researched, evaluated, and deployed QuickBooks, achieving full compliance with GDPR and other international data privacy regulations.
  • Initiated and led a network refresh project, upgrading core switches and cabling infrastructure, resulting in a 68% increase in throughput capacity.
  • Spearheaded the migration of critical business applications to system, reducing overall infrastructure costs by 76% and enhancing scalability.
  • Documented and resolved category which led to standard.
  • Optimized existing storage solutions using Microsoft Excel, resulting in a 85% reduction in storage costs and better overall resource allocation.
  • Led a cross-functional initiative to integrate 13 different software systems under a unified interface, reducing time on task by 29% for end-users.
  • Optimized disaster recovery strategies, reducing failover times from 13 hours to under 6 minutes, improving system reliability and minimizing downtime.

Affiliations

  • Freemason
  • International Association of Computer Science and Information Technology (IACSIT)
  • CompTIA Membership
  • International Federation for Information Processing (IFIP)
  • Red Hat Certified Professional (RHCP) Community
  • International Association of Administrative Professionals
  • SANS Institute Alumni Program
  • Project Management Institute (PMI) - Information Technology Chapter
  • Linux Professional Institute (LPI)
  • American Marketing Association

Certifications

  • Certified Internet Webmaster (CIW) Web Development Professional
  • CompTIA Network+
  • Certified Data Professional (CDP) - Data Governance
  • Certified Information Technology Infrastructure Library (ITIL) Practitioner
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Apple Certified Associate (ACA)
  • ITIL 4 Foundation 2022

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