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Skills

  • Patient satisfaction enhancement
  • Organization
  • Business operations
  • Critical thinking in high-pressure environments
  • Multidisciplinary teamwork
  • Patient education and instruction
  • Equipment troubleshooting and repair
  • Regulatory compliance
  • Radiation safety
  • MS Office

Work Experiences

  • Adapted quickly to urgent lithotripsy requests, successfully traveling across Austin to conduct procedures and contributing to reduced patient backlog by 66% within two years.
  • Achieved certifications within several months.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within 18 months.
  • Achieved zero equipment discrepancies over 15 service visits.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Completed over 11 successful lithotripsy treatments leading to a 71% reduction in patients requiring further surgical intervention in 2016.
  • Collaborated with attending physicians.
  • Completed 14 procedures.

Summaries

  • Achieved a 85% improvement in mobile lithotripsy device uptime.
  • Achieved 77% improvement in lithotripsy unit availability.
  • Achieved a 19% success rate in patient stone fragmentation.
  • Achieved no citations across 3 consecutive inspections.
  • Contributed to a 65% reduction in unplanned follow-ups.
  • Authored comprehensive training materials on ESWL procedures.
  • Achieved 43% utilization.
  • Achieved 16% resource utilization across 2 hospitals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional standard who excels at cultivating professional relationships with a variety of stakeholders, including staff, physicians, and patients.

Accomplishments

  • Successfully identified and resolved equipment malfunctions in the mobile lithotripsy unit, preventing delays and ensuring procedures stayed on schedule.
  • Collaborated across disciplinary teams, including urologists and nurses, to tailor precise treatment plans, resulting in improved patient satisfaction scores by 82% over one year.
  • Travelled across Portland with a mobile unit, ensuring over 15 procedures per week were performed, reducing patient lead times by 64%.
  • Trained 15 junior staff members on proper technical and safety protocols for lithotripsy, increasing operational safety compliance by 83%.
  • Performed daily checks and calibrations on lithotripsy and imaging systems, maintaining 64% equipment readiness and optimizing clinical productivity.
  • Provided on-call support for urgent lithotripsy interventions, improving patient outcomes and reducing retreatments by 40% within two years.
  • Resolved product issue through consumer testing.
  • Utilized advanced fluoroscopic imaging to locate and treat urological stones, leading to a 17% reduction in post-treatment complications.
  • Proactively collaborated with stakeholders to introduce a real-time patient follow-up system, decreasing post-treatment complications by 83%.
  • Assisted in training and upskilling of 6 radiologic technologists, contributing to a 58% pass rate for state certifications in 2018.

Affiliations

  • American Board of Imaging Informatics
  • International Association of Administrative Professionals
  • Clinical Equipment Positioning and Efficiency Group
  • Rotary International
  • Toastmasters
  • Stone Disease Treatment Working Group (SDTWG)
  • Interventional Radiology Technologists Association (IRTA)
  • Society of Diagnostic Medical Sonography (SDMS)
  • Advanced Imaging in Therapeutic Urology Forum
  • World Federation for Ultrasound in Medicine and Biology (WFUMB)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA)
  • Radiation Safety and Quality Assurance Program Certification – Lakeside Partners
  • Registered Vascular Technologist (RVT) - ARDMS
  • Certified Lithotripsy Technician – framework
  • Emergency Medical Technician (EMT) Certification, National Registry of Emergency Medical Technicians (NREMT)
  • Certified Medical Radiation Safety Officer – process
  • Cardiopulmonary Resuscitation (CPR) Certification – Red Cross
  • Certified Telemedicine Coordinator – American Telemedicine Association (ATA)
  • Registered Medical Technologist (RMT) – American Medical Technologists (AMT)

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