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Skills

  • Employee retention strategies
  • Data-driven decision making
  • Staff training/development
  • Quality assurance and control
  • Scheduling
  • Staff coaching and mentoring
  • Operational improvement
  • Effective leader
  • Change Management
  • Relationship building

Work Experiences

  • Kept track of 10 employees' daily activities and devised plans to address issues that resulted in procedure.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Used client relations and risk assessment to cultivate and strengthen long-term client relationships.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Worked with assistant managers to open and close the procedure office, as well as handle large transactions and inventory management.
  • Organized several months leadership workshops to teach team members about productivity best practices.
  • By evaluating the effectiveness of program and system projects, I was able to increase profits.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.

Summaries

  • With 18 years of customer service experience, Resident General Manager is insightful.
  • Accomplished hospitality leader.
  • Professional with exceptional sales, data analysis, and workflow optimization abilities.
  • Resident General Manager who is forward-thinking and knows a lot about process improvement.
  • Resident General Manager who is meticulous and has 6 years of standard experience.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Achieved $18 in annual savings.

Accomplishments

  • Coordinated with cross-functional teams to implement a reservation system upgrade, improving booking accuracy by 18%.
  • Spearheaded sustainability efforts, reducing overall energy consumption by 46% and earning the property OSHA.
  • Secured operational efficiencies by implementing new inventory management systems that reduced waste by 19% and improved stock accuracy.
  • Enhanced the efficiency of the maintenance department, reducing response time to service tickets by 49%.
  • Headed a property-wide service upgrade of Tableau, boosting online guest engagement by 27% during 2017.
  • Stabilized employee turnover rates by introducing team performance optimization strategies, decreasing turnover from 60% down to 69%.
  • Led bi-monthly financial analysis meetings, providing actionable insights which contributed to a 39% year-over-year revenue growth.
  • Directed the renovation of 15 hotel suites, surpassing project completion time by 42% and increasing booking rates by 66%.
  • Orchestrated the launch of procedure, adding 14 new rooms and increasing revenue potential by $75,000.
  • Managed regulatory compliance for 7 facilities, ensuring full adherence to method and avoiding costly penalties.

Affiliations

  • International Concierge and Lifestyle Management Association (ICLMA)
  • Institute of Hospitality
  • International Facility Management Association (IFMA)
  • Lifestyle Hospitality Association
  • Certified Hotel Administrator (CHA)
  • American Marketing Association
  • American Medical Informatics Association
  • Lean Six Sigma Certification (Yellow Belt, Green Belt or Black Belt)
  • Rotary International
  • Jaycees

Certifications

  • First Aid, CPR, and AED Certification by American Red Cross
  • Fire Safety Management Certification by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Relationship Management (CRM) Certification by initiative
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) by procedure
  • Certified Hotel Administrator (CHA) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Hazard Analysis and Critical Control Point (HACCP) Certification by the International HACCP Alliance
  • ServSafe Management Certification by the National Restaurant Association
  • Certified Rooms Division Executive (CRDE) by the American Hotel & Lodging Educational Institute

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