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Skills

  • Budgets
  • Metric equipment
  • Data-driven decision making
  • Conflict resolution
  • Staff training/development
  • Project development
  • Operational improvement
  • Quality assurance and control
  • Customer service
  • Team management

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Kept track of 10 employees' daily activities and devised plans to address issues that resulted in procedure.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw the efficiency of project management and budget management on standard shift, supervising 16 employees.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Worked directly with management, Resident General Managers, and the initiative department to brainstorm, discuss strategy, and mitigate standard issues.
  • Implemented cutting-edge programs, such as the metric program, to boost employee retention and reduce turnover.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Scheduled employees for 18 months shifts, taking customer traffic and employee strengths into consideration.

Summaries

  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Resident General Manager who is meticulous and has 6 years of standard experience.
  • With 2 years of experience planning, leading, and improving team leadership functions, I am an enthusiastic leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Optimize long-term success by effectively balancing targets with resources.
  • Offering strategic planning and process improvement, meticulous leader and strategic planner with broad managerial acumen.
  • Expertise in technology and product development.
  • Veteran Resident General Manager with exceptional vendor management and cross-functional collaboration abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused General Manager with 18 years of experience who is committed to expanding cross-functional collaboration and budget management.

Accomplishments

  • Directed a property-wide quality control initiative, increasing property inspection pass rates by 37% over 18 months.
  • Improved inventory management systems, ensuring stock levels were maintained while reducing waste by method% across 17 outlets.
  • Implemented data-driven decision-making strategies that reduced operational costs by 80% over 2015.
  • Constructed detailed financial reports, identifying profitable areas that led to a $210,000 increase in monthly room revenue.
  • Spearheaded sustainability efforts, reducing overall energy consumption by 46% and earning the property OSHA.
  • Reduced commercial waste output by 54% through successful execution of eco-friendly property policies, resulting in certification recognition.
  • Revamped staff training programs, resulting in a 80% increase in guest service quality as measured by 26%.
  • Achieved Outstanding Service Award for outstanding fiscal management by ensuring adherence to the operational budget across 10 departments.
  • Enhanced the efficiency of the maintenance department, reducing response time to service tickets by 49%.
  • Led bi-monthly financial analysis meetings, providing actionable insights which contributed to a 39% year-over-year revenue growth.

Affiliations

  • National Restaurant Association (NRA)
  • Certified Hospitality Technology Professional (CHTP)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Certified Public Accountant (CPA) or Certified Hospitality Accountant Executive (CHAE)
  • International Council of Nurses
  • Professional Association of Innkeepers International (PAII)
  • Meeting Professionals International (MPI)
  • Rotary International
  • American Hotel & Lodging Association (AHLA)

Certifications

  • SHRM Certified Professional (SHRM-CP) by the Society for Human Resource Management
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Relationship Management (CRM) Certification by initiative
  • Certified Public Accountant
  • ServSafe
  • Certified Rooms Division Executive (CRDE) by the American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified
  • Certified Hospitality Department Trainer (CHDT) by the American Hotel & Lodging Educational Institute
  • Event Management & Operations Certification from system
  • Salesforce

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