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Skills

  • Team building
  • Budget development
  • Relationship building
  • Organization
  • Coaching and mentoring
  • Change management in high-growth environments
  • Communications
  • Cross-functional team leadership
  • Business intelligence and analytics
  • First Aid/CPR

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased revenue while also effectively targeting new markets by executing process improvement and strategic planning.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $17.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Trained, coached and mentored staff to support smooth adoption of new framework program.
  • Implemented the standard program and employed process improvement to ensure that guests have a memorable, consistent, and positive experience.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.

Summaries

  • Accomplished Business Manager Director with a knack for optimizing end-to-end financial forecasting processes, reducing cost overruns by 55% across diverse business portfolios.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Develop strategic business partnerships and relationships.
  • 3 years of strategic Business Manager Director experience leading and overseeing category and process business activities.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • Forward-thinking leader with experience in setting goals, quality standards, and process initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Business Manager Director is a multi-talented Business Manager Director who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Improved customer satisfaction scores by 26% by implementing a customer feedback loop and addressing key service issues.
  • Negotiated partnerships with key stakeholders, driving vendor costs down by 52% and enhancing profitability by $17 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved standard which led to initiative.
  • Developed comprehensive financial forecasting models, leading to a 67% increase in forecast accuracy and guiding investment strategies.
  • Led cross-functional teams to achieve cost savings of $2 by optimizing supply chain processes and reducing waste by 25% thanks to Lean Six Sigma techniques.
  • Chaired cross-functional meetings to streamline operations, cutting project time by 29% and reducing costs by $2.
  • Instrumental in securing new business contracts worth $8, representing a 77% increase in annual sales.
  • Collaborated with senior leadership to create a 4-year business growth plan, leading to 59% growth in operating margins.
  • Reduced inventory costs by $7 using advanced demand forecasting techniques and better vendor management strategies.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • Women Presidents’ Organization (WPO)
  • Jaycees
  • Key Executive Program Member, Brightline
  • Strategic Management Society (SMS)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Business & Economic Development Association
  • Global Supply Chain Council (GSCC)

Certifications

  • Financial Risk Manager Certification (FRM)
  • CompTIA Network+
  • Organizational Development and Leadership (ODL) Certification
  • ISO 31000 Certified Practitioner
  • Change Management Professional (CMP)
  • Chartered Global Management Accountant (CGMA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Management Consultant (CMC)

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