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Skills

  • Improvement of property turnover rates
  • Portfolio management of REO properties
  • Trash removal
  • Problem resolution
  • Multitasking in a high-volume environment
  • Landscaping
  • Safety procedures
  • Budget oversight and cost reduction
  • Contractor relationship building
  • Supervision

Work Experiences

  • Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing.
  • Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications.
  • Tossed all outdoor debris, including yard clippings, into receptacles to properly maintain grounds.
  • Cleaned and lubricated parts to keep category equipment running at its best.
  • Looked for storm damage around the property and reported my findings to REO Repair Representative.
  • Carried out initiative daily job tasks and duties as instructed, both orally and in writing.
  • Achieved zero fines in 2020.
  • Examined alarm systems and monitors to ensure that they met carbon monoxide and fire safety standards and that personnel were protected.
  • Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
  • Moved material to and from storage and production areas by loading, unloading, and moving it.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved President's Club in 2022 for leadership excellence in REO repair.
  • REO Repair Representative is a proactive process improvement, risk assessment, and data analysis promoter.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Keeps the work area clean by counting materials, merchandise, and supplies in stock.
  • With top-notch repair knowledge and technical expertise, skilled REO Repair Representative is adept at troubleshooting.
  • Expert at planning facility maintenance to reduce downtime and safety risks.
  • Costs were consistently reduced while profits were increased.
  • Multitasks and works well in high-volume, fast-paced environments.
  • REO Repair Representative with 15 years of successful project management and process improvement experience.

Accomplishments

  • Ensured all repair projects adhered to local, state, and federal property regulations, reducing potential compliance violations by 58%.
  • Decreased tenant complaints by 25% by instituting regular preventative maintenance checks across 6 REO units.
  • Reduced legal risks by implementing stringent post-repair inspections focused on tenant health and safety standards compliance.
  • Coordinated bid solicitation from multiple vendors, reducing procurement delays and improving vendor onboarding efficiency.
  • Increased year-over-year REO property repair completion rates by 78% through improved contractor communication and tracking systems.
  • Identified and resolved process, resulting in improved tenant satisfaction and reduced property management complaints.
  • Collaborated with team of 10 in the development of initiative.
  • Streamlined the repair request process for 12 properties by reducing task-handling times for internal teams using Microsoft Excel.
  • Increased compliance with safety and regulatory standards on 7 REO projects, improving overall property safety by 41%.
  • Delivered cost savings of 52% by negotiating new vendor contracts for REO property repairs and maintenance.

Affiliations

  • Association for Computing Machinery
  • Occupational Safety and Health Administration (OSHA) procedure
  • Toastmasters
  • National Association of Construction Auditors
  • National Association of Social Workers
  • International Council of Nurses
  • American Real Estate Society (ARES)
  • Certified Property and Casualty Underwriter (CPCU) – process
  • National Association of Residential Property Managers (NARPM)
  • American Society of Civil Engineers (ASCE) – Property and Asset Management Committee

Certifications

  • Certified Mold Remediation Specialist (Cedar Works, 2021)
  • Certified Maintenance & Reliability Professional (CMRP)
  • Certified Foreclosure and Property Preservation Expert (Northwind)
  • Certified Residential Property Manager (Ohio, 2022)
  • Eviction and Lock Change Certification (Beacon Labs)
  • Licensed General Contractor (Ohio, 2022)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Property Manager (CPM) by Institute of Real Estate Management
  • CompTIA Network+

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