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Skills

  • Customer and client relations
  • Answering incoming calls
  • Types 5 wpm
  • Credit and collections
  • Marketing
  • Records management
  • Flexible
  • Filing assistance
  • Administrative support
  • Certified Medical Office Assistant

Work Experiences

  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • All administrative duties for 2 locations were completed and monitored by me.
  • Was in charge of 10 locations' administrative work.
  • Got better.
  • Organized meetings and set up meeting rooms.
  • Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members.
  • Was in charge of maintaining and reserving the executive conference room calendar.
  • All media and public relations inquiries were handled by me.
  • Kept track of everything.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Ambitious
  • Service-driven
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.
  • Looking for a new challenging role where I can have a long-term impact.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Business Office Manager.
  • Problem-solving, strategic planning and client relations skills are all available.
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Focused on customer service
  • Individual who is tech-savvy and knows a lot about Asana and Workday.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Earned “Top Performer” in 2019.
  • Introduced a customer feedback system that increased client satisfaction scores by 85% over several months.
  • Facilitated cross-functional meetings for strategic planning, leading to improved project delivery timelines by 71%.
  • Ensured compliance with HR and company policies through routine audits, resulting in zero discrepancies during the 2020 legal review.
  • Achieved certification through the QuickBooks, procedure.
  • Program Trained medical billing staff of 8 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Affiliations

  • Business Analysis Professional Certification (CBAP)
  • Association of Business Process Management Professionals (ABPMP)
  • The Office Managers Association (OMA)
  • Jaycees
  • Project Management Institute
  • Association for Financial Professionals (AFP)
  • Society of Women Engineers
  • Lions Club
  • Certifications in method from framework
  • Association of Information Technology Professionals

Certifications

  • First Aid/CPR Certified
  • Associate Professional in Human Resources (aPHR) – Human Resources Certification Institute
  • Certified Fundamentals of Payroll Processing – procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Supervisor/Management Development Program – Summit Group
  • QuickBooks Certification - standard
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Human Resources Manager (CHRM) – Meridian
  • Google Certified Professional Cloud Architect

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