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Skills

  • CRM
  • Multi-line phone talent
  • Customer satisfaction
  • Sales expertise
  • Key holder experience
  • Product ordering
  • Customer Behavior Analysis
  • Weekly Payroll
  • Credit card processing
  • Positive learning process

Work Experiences

  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Handled over 16 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Ensure that customers and internal departments are properly communicated with.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Provided ongoing guest service, which included Salesforce recommendations.
  • Contributed to $14 in annual store sales per the past year.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Dependable, self-motivated, and looking to apply my experience to a process role.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • Successful Customer Relationship Executive with 4 years of customer service experience by streamlined.
  • Very knowledgeable about Tableau, as well as category competitors and offerings.
  • Tableau and procedure techniques have been taught to me.
  • Customer Relationship Executive proactive with experience in providing support and resolving customer complaints.
  • Dedicated to exceeding expectations and leading the team to success.
  • Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns.

Accomplishments

  • Spearheaded a customer segmentation strategy, improving targeted outreach and increasing retention rates by 19% in the first year of implementation.
  • Collaborated with team of 14 in the development of method.
  • Led a cross-functional initiative to automate customer reporting processes, saving 14 hours per employee each week.
  • Developed a client referral program that drove a 75% increase in new business acquisitions within category.
  • Implemented a comprehensive CRM system (Power BI) that centralized customer data and improved response times by 58% minutes.
  • Managed multi-million dollar accounts, successfully hitting 69% of upsell cross-sell targets for 2022 by leveraging client feedback.
  • Contributed to the design and deployment of a customer success program that drove a 74% reduction in support inquiries.
  • Successfully managed a portfolio of 17 high-value clients, contributing to 29% improvement in annual recurring revenue (ARR).
  • Exceeded monthly client onboarding goals by 56% through innovative training sessions and customer-first strategies.
  • Instituted systematic conflict resolution practices that reduced client escalations by 54% and improved long-term client relationships.

Affiliations

  • Association for Computing Machinery
  • Customer Engagement Academy
  • Multilingual Business Services Association
  • Customer Service Professionals Network (CSPN)
  • Women in Customer Experience (WiCX)
  • International Institute for Customer-Centric Leadership (IICCL)
  • Association for Customer Contact Professionals (ACCP)
  • Business Networking International (BNI)
  • Customer Contact Week (CCW) Community
  • Contact Center Management Certification (CCMC)

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Advanced Customer Communicator (CACC)
  • Customer Journey Mapping Practitioner Certification
  • CompTIA A+ Technician
  • Certified Account Management Specialist (CAMS)
  • SAFe Agilist Certification
  • Certified Relationship Manager (CRM) by Vantage
  • Certified Protection Officer (CPO)
  • CompTIA Network+

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