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Skills

  • Budgets
  • Automated tracking systems
  • DRG assignment
  • Data confidentiality
  • Data accuracy and validation
  • Follow-up scheduling for improved retrieval times
  • Records review
  • Appeals and corrections processing
  • System equipment
  • Deadline management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Collected patient data requests for clinical trials.
  • Collaborated with finance.
  • Achieved 17% better retrieval time.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed historical data to revamp retrieval strategies, raising team output by 70% during high-volume periods.
  • Analyzed historical data.
  • Achieved a 70% cost reduction.
  • Automated document tracking using Asana, cutting the retrieval cycle from 3 business days to 7 days.

Summaries

  • Adept at auditing record handling processes.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Accomplished professional with a history of improving response rates for urgent medical record requests by 24%, streamlining communication with external providers.
  • Achieved a 37% decrease in retrieval cycle time.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved 70% accuracy.
  • Certified in HIPAA regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Achieved a 64% reduction in confidential document handling breaches.

Accomplishments

  • Collaborated with team of 6 in the development of standard.
  • Improved patient data retrieval turnaround time by 23% through workflow enhancements and cross-functional collaboration.
  • Worked closely with quality assurance team to ensure retrievals met legal and regulatory standards, achieving a 61% compliance score.
  • Enabled company to meet contractual deadlines by designing a retrieval tracking dashboard that increased transparency and cross-team communication.
  • Processed over 9 requests daily during a high-demand period while ensuring zero breach of confidentiality or patient data compromise.
  • Developed a real-time report monitoring system, reducing overdue requests from 20% to 84% within initiative.
  • Created and maintained a department-wide database that improved document traceability and record accessibility by 28%.
  • Maintained accountability for HIPAA certification updates and internal training efforts, ensuring 100% staff compliance with evolving legal standards.
  • Documented and resolved process which led to procedure.
  • Increased retrieval efficiency by 71% by automating manual data entry tasks, freeing up 17 hours weekly for critical exception review.

Affiliations

  • Rotary International
  • Institute for Credentialing Excellence (ICE)
  • HIPAA Alliance
  • Society of Women Engineers
  • Commission on Accreditation for Health Informatics and Information Management (CAHIIM)
  • Electronic Healthcare Network Accreditation Commission (EHNAC)
  • Project Management Institute
  • National Association of Healthcare Access Management (NAHAM)
  • Accredited Healthcare Documentation Professionals (AHDI)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Clinical Documentation Specialist (CCDS)
  • CompTIA Network+
  • Certified Professional in Healthcare Quality (CPHQ)
  • Medical Records (EHR) Management Certification
  • Certificate in Advanced Medical Records Access Skills
  • Health Insurance Specialist Certificate
  • Google Certified Professional Cloud Architect
  • Certified Professional Compliance Officer (CPCO)

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