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Skills

  • Electronic Health Record (EHR) processing
  • Medical billing code accuracy
  • Supervision
  • Data confidentiality
  • Process improvement
  • Appeals and corrections processing
  • System equipment
  • Siemens Soarian Financials
  • QMSoftware Receivables Management
  • Emergency situation responsiveness

Work Experiences

  • Awarded President's Club for improving patient data confidentiality, reducing breaches to zero incidents in 2024.
  • Achieved on-time delivery rates of over 78%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Audited handling of classified medical records, ensuring all documents adhered to privacy regulation standards and compliance protocols.
  • Communicated regularly with stakeholders to provide updates on the status of requested records, improving service transparency and efficiency.
  • Collected and processed patient data requests for ongoing clinical trials, ensuring all participant records were accurately maintained.
  • Collaborated with technical teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 58% accuracy.
  • Ensured that medical records and health information were accurate, complete, and secure.

Summaries

  • Achieved a 14% improvement in document turnaround times.
  • Certified in HIPAA regulations, successfully introduced process improvements leading to a 32% reduction in confidential document handling breaches.
  • Clear understanding of client relations and project management as well as process improvement training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated performer with experience processing subpoenas and court orders.
  • Achieved zero breaches.
  • Medical Records Retrieval Specialist with 7 years of successful client relations and workflow optimization experience.
  • Medical Records Specialist with 16 years of experience in document evaluation and quality control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.

Accomplishments

  • Created and maintained a department-wide database that improved document traceability and record accessibility by 28%.
  • Reduced turn-around times for high-priority medical record retrievals by 42% during a peak period, ensuring timely submission for legal cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully processed an average of 7 medical record requests daily, maintaining a 50% completion rate within the required timeframes.
  • Awarded Employee of the Year for achieving 100% retrieval accuracy and safeguarding patient data in 2015.
  • Led cross-functional team in a project that reduced retrieval-related complaints by 78% through process review and customer service training.
  • Increased retrieval efficiency by 71% by automating manual data entry tasks, freeing up 17 hours weekly for critical exception review.
  • Led the initiative to digitize physical records, reducing storage needs by 47% and increasing retrieval speed by 13 days.
  • Created a patient records verification protocol that increased verification speed by 16% while maintaining a 0% error rate.
  • Processed over 9 requests daily during a high-demand period while ensuring zero breach of confidentiality or patient data compromise.

Affiliations

  • Freemason
  • National Alliance of Medical Auditing Specialists (NAMAS)
  • Certified Specialist in Healthcare Access Manager (CSHAM)
  • International Association of Privacy Professionals (IAPP)
  • American Academy of Professional Coders (AAPC)
  • American College of Medical Practice Executives (ACMPE)
  • Lions Club
  • National Council for Prescription Drug Programs (NCPDP)
  • Health Information and Management Systems Society (HIMSS)
  • Toastmasters

Certifications

  • Certified Specialist in Managed Care (CSMC)
  • Electronic Health Information Systems (EHIS) Certification
  • Certified Health Data Analyst (CHDA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Health Insurance Specialist Certificate
  • Cisco Certified Network Associate (CCNA)
  • Certified Documentation Improvement Practitioner (CDIP)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)

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