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Skills

  • Sales strategy development
  • Territory management
  • Product portfolio adjustment based on market demand
  • Presentation of market assessments to senior management
  • Business development and planning
  • Hands-on experience with financial modeling
  • Junior staff training and mentoring
  • Accomplished manager
  • Quantifying results for performance improvement
  • Extensive personal network

Work Experiences

  • Organized promotional events and interacted with the community to increase sales volume.
  • Averaged 11 sales calls closed each quarter.
  • Implemented Salesforce to streamline system procedures and program tasks.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Met with Mortgage Development Managers one-on-one to identify selling roadblocks and provided advice, including performance reporting, on how to best address them.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Hired 9 sales representatives over a three years period.
  • Increased sales revenues to $18 for process services by utilizing effective negotiating skills.

Summaries

  • Mortgage Development Manager with 14 years of successful project management and data analysis experience.
  • Achieved 74% YOY growth in mortgage volume.
  • Sales Manager with over 9 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achievement-focused leader.
  • Over a 16-year career, I've built a strong track record as a performance-oriented sales leader.
  • Skilled in team leadership and capable of streamlining daily activities to increase productivity and sales.
  • Achieved a $12 revenue uplift.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Accomplished Mortgage Development Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 14+ accounts, generating more than $15 in revenue per 6 months.

Accomplishments

  • Successfully initiated and led digital transformation efforts, implementing ServiceNow that significantly reduced loan processing times by 25%.
  • Revamped the existing mortgage retention program, reducing customer attrition rates by 62% and boosting renewal rates across loan products.
  • Effectively accelerated loan processing times by redesigning workflow and utilizing Microsoft Excel, which led to a reduction in average loan closure time by 7 days.
  • Developed and launched an incentive program for referral partners, leading to increased mortgage application throughput of 15 new loans over two years.
  • Minimized cost per loan originated by 40% through process improvements and optimizing partnerships with external vendors in 2016.
  • Implemented a revamped risk assessment model that reduced loan default rates by 67%, safeguarding a portfolio valued at $14.
  • Supervised the rollout of remote mortgage consulting services with process, increasing accessibility and bringing in 11 new clients within the past year of implementation.
  • Increased overall mortgage portfolio returns by diversifying product offerings, introducing niche products and increasing client retention by 23%.
  • Drove quality loan origination by focusing on lead nurturing and client education, culminating in a 59% increase in qualified mortgage applications.
  • Collaborated with underwriting and sales teams to develop competitive pricing strategies, helping to increase the team’s market share by 18% in 2022.

Affiliations

  • Lions Club
  • International Association of Registered Financial Consultants (IARFC) - Earned accreditation demonstrating comprehensive financial consultancy knowledge.
  • Residential Real Estate Council (RRC) - Involved in networking events, workshops, and certifications related to real estate sales and mortgages.
  • Jaycees
  • National Association of Minority Mortgage Bankers of America (NAMMBA) - Actively participate in initiatives promoting diversity in mortgage banking.
  • Certified Financial Planner Board of Standards (CFP Board) - Pursued PMP focused on estate and mortgage planning.
  • Council of Residential Specialists (CRS) - Attended specialized training focusing on residential mortgages and real estate sales solutions.
  • Freemason
  • National Association of Real Estate Investment Trusts (NAREIT) - Engaged in discussions related to real estate and mortgage-backed securities.
  • National Home Builders Association (NHBA) - Involved in housing market insights and mortgage industry trends discussions.

Certifications

  • Certified Loan Processor – Harbor & Co.
  • Certificate in Advanced Mortgage Practices – Ironclad Systems
  • Salesforce
  • Chartered Banking Professional (CBP) – Cedar Works
  • ServSafe
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Senior Mortgage Specialist (CSMS) – framework
  • Mortgage Knowledge Professional (MKP) – Summit Group
  • FHA Loan Specialist Certification – Brightline

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