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Skills

  • Conflict resolution
  • Customized reporting development
  • New business development
  • Sales processes
  • KPI tracking and analysis
  • Order discovery optimization
  • Client engagement strategies
  • Extensive personal network
  • Pipeline management
  • CRM systems implementation

Work Experiences

  • Created and implemented new business opportunities using strategic networking strategies.
  • Used sales presentations to communicate product quality and market comparisons.
  • Used multiregional talent to maximize productivity and coordination of team strengths and weaknesses, consistently outperforming Ironclad Systems's quarterly and annual goals.
  • Used support staff to communicate sales and marketing strategies to multiregional teams in a variety of languages.
  • Evaluated the resource needs of action plans and determined their feasibility.
  • Consistently increased and exceeded sales and revenue targets by 8% in each quarter throughout the 5 fiscal year.
  • Hired 8 sales representatives over a the past year period.
  • Fostered a collaborative working environment despite cultural differences and frequent geographical barriers.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Manage 14+ accounts with a revenue of more than $16 per several months.
  • Skilled in cross-functional collaboration and capable of streamlining daily activities to increase productivity and sales.
  • Providing 9 years of experience in the method of industry.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Clear understanding of team leadership and budget management as well as quality assurance training.
  • Accelerated enterprise client onboarding.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 24% above sales expectations.
  • Achieved a 20% increase in efficiency.

Accomplishments

  • Sustained a 24% adherence to service-level agreements (SLAs) and improved team responsiveness through targeted process improvements.
  • Collaborated cross-functionally with marketing and sales executives to ensure product alignment, leading to 83% more successful product launches.
  • Introduced a customer segmentation analysis tool that empowered sales reps to tailor their approach, increasing conversion rates by 42%.
  • Reduced sales support ticket backlog by implementing self-service solutions, yielding a 43% improvement in customer satisfaction.
  • Collaborated with team of 6 in the development of procedure.
  • Increased on-time delivery rate from 70% to 70% by optimizing coordination with supply chain and logistics teams.
  • Led a sales support team that surpassed revenue growth by 30% over 2016 by optimizing sales operations and customer interactions.
  • Negotiated high-value contracts with up to 18 enterprise clients, securing customer renewals and account growth worth over $15.
  • Established and maintained strict Service Level Agreements (SLAs) for client status updates, achieving a 54% compliance rate with no missed deadlines.
  • Resolved workflow inefficiencies by implementing a new process documentation system, reducing staff training time by 81%.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Association for Strategic Planning (ASP)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Rotary International
  • International Council of Nurses
  • National Association of Social Workers
  • American Supply Chain and Logistics Academy (ASCLA)
  • Finance-related Certification ITIL: relevant for operational expense controls in Sales Support

Certifications

  • Sales Enablement Certified by HubSpot Academy
  • Certified Sales Force Automation Professional (CSFAP) from Harbor & Co.
  • Certified International Sales Support Specialist (CISSS) by Ironclad Systems
  • Advanced Negotiation Strategies Certification by Yale School of Management
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Harvard Business School - Negotiation Mastery Program
  • Professional Certified Marketer (PCM) from the American Marketing Association
  • Google Analytics Individual Qualification (GAIQ)
  • CRM Analytics Expert Certification from process

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