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Skills

  • Business development and planning
  • CRM systems implementation
  • Pipeline management
  • Sales presentations
  • Conflict resolution
  • Operational cost reduction
  • Customized reporting development
  • Strategic planning
  • Performance Benchmarking
  • Analytical problem solver

Work Experiences

  • Used computer software programs such as MS Office 365 Suite and Power BI to maximize productivity.
  • Met with Head of Sales Supports one-on-one to identify selling roadblocks and provided advice, including performance reporting, on how to best address them.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Used sales presentations to communicate product quality and market comparisons.
  • Established long-term business growth by building relationships with customers and the community.
  • Used multiregional talent to maximize productivity and coordination of team strengths and weaknesses, consistently outperforming Ironclad Systems's quarterly and annual goals.
  • Implemented and managed Customer Relationship Management systems (CRMs) effectively in order to optimize technology and support healthy client communication.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Cut several months spending by 6% by using Adobe Creative Suite to create effective budgets.
  • Researched competitor products, services, and trends to target prospects in other territories.

Summaries

  • Achieved a 44% boost in organizational efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of increasing revenue through solution-based sales techniques.
  • Sales Manager with over 16 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • A collaborative leader who prioritizes productivity and equitable task delegation.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Informed sales and marketing team coordinator who is creative and foresighted in anticipating team needs.
  • Head of Sales Support with 17 years of successful team leadership and budget management experience.
  • Manage 14+ accounts with a revenue of more than $16 per several months.

Accomplishments

  • Increased on-time delivery rate from 70% to 70% by optimizing coordination with supply chain and logistics teams.
  • Drove sales initiatives that produced $8 in recurring revenue growth by re-aligning sales strategies with customer needs and feedback.
  • Negotiated high-value contracts with up to 18 enterprise clients, securing customer renewals and account growth worth over $15.
  • Sustained a 24% adherence to service-level agreements (SLAs) and improved team responsiveness through targeted process improvements.
  • Proactively collected customer feedback to recalibrate sales outreach strategies, contributing to a 27% year-over-year revenue increase.
  • Implemented a monthly cross-training program, enabling the sales team to increase its product knowledge and shorten the sales cycle by 46%.
  • Collaborated closely with demand planning teams to resolve complex stocking issues, ensuring a 23% improvement in product availability.
  • Implemented advanced negotiation strategies that closed customer deals valued at over $2, directly impacting enterprise-level sales goals.
  • Mentored and developed a team of 18 sales support professionals, fostering talent that resulted in 58% internal promotion rate.
  • Resolved workflow inefficiencies by implementing a new process documentation system, reducing staff training time by 81%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) – Relevant for pipeline and sales cycle management
  • International Customer Service Association (ICSA)
  • American Marketing Association
  • International Society for Performance Improvement (ISPI) – Sales Performance Focus
  • Finance-related Certification ITIL: relevant for operational expense controls in Sales Support
  • Society of Human Resource Management
  • Certified Professional Sales Leader (CPSL) from the NASP
  • National Association of Social Workers
  • Business Development Institute (BDI) – Specialized training in B2B sales support

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Pricing Professional (CPP) from the Professional Pricing Society
  • Certified Business Relationship Manager (CBRM) from the BRM Institute
  • Certified Sales Force Automation Professional (CSFAP) from Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Green Belt Certification from Meridian
  • Advanced Sales Management Certification from Harbor & Co.
  • Salesforce
  • Certified Business Analysis Professional (CBAP)

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