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Skills

  • Cash handling accuracy
  • Inspection reviews
  • Menu item familiarity
  • Strong verbal communication
  • Customer service excellence
  • Relationship development
  • Report writing
  • Conflict resolution
  • CCTV
  • Staff development

Work Experiences

  • Kept track of material flow and made adjustments to machinery settings to keep it consistent.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 16% improvement in efficiency.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Completed opening, closing, and shift change tasks to increase store efficiency.
  • Achieved results over 10 months.
  • Achieved a 31% reduction in onboarding time.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Sanitized and cleaned work areas, utensils, and pans.

Summaries

  • Multitasker with a track record of meeting team and customer needs effectively.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Proficient in promoting category by leveraging project management and vendor management knowledge.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Bringing 14 years of food preparation and customer service experience.
  • Food Service Worker who is enthusiastic about preparing food ingredients and preparing dishes according to recipes.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Reduced
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Collaborated with kitchen staff to organize prep stations more effectively, leading to a 85% reduction in cross-functional bottlenecks.
  • Design: Responsible for creative design for prominent category.
  • Mentored new hires on best practices for food quality guidelines, helping to reduce training time by 13 days.
  • Monitored
  • Documented
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Improved shift turnover processes by introducing checklists, reducing downtime between shift changes by 11 minutes per day.
  • Guided

Affiliations

  • Labor Union Member - Food & Beverage Workers United 2015 - Engaged in discussions about fair workplace conditions and enhanced team collaboration.
  • Certified Food Protection Manager - Completed Lean from the National Restaurant Association, focusing on food safety and preparation regulations.
  • National Restaurant Association Member 2021 - Attended seminars focusing on leadership in fast-paced team environments, learning strategies for problem resolution and customer satisfaction.
  • Completed Food Allergy Awareness Training from Beacon Labs 2016 - Ensured accurate meal preparation for guests with dietary restrictions, maintaining high ratings in customer satisfaction.
  • Member of the Customer Service Professionals Association 2019 - Attended sessions focusing on improving upselling techniques and building rapport with customers.
  • Completed Global Hospitality Program at Brightline - Focused on international customer relations and increasing satisfaction among diverse clientele.
  • Project Lead for Process Improvement Initiative at Meridian - Implemented strategies that resulted in a 24% reduction in meal delivery errors.
  • First Aid & Emergency Preparedness Certification from Lakeside Partners - Trained to ensure readiness for workplace emergencies, contributing to overall safety in fast-paced environments.
  • Certified by the National Kitchen & Bath Association (NKBA) in kitchen layout design - Focused on optimizing kitchen workflow to reduce errors in meal preparation and delivery.
  • Certification in Occupational Safety and Health Administration (OSHA) Regulations 2019 - Ensured compliance with workplace safety guidelines in food service environments.

Certifications

  • Food Safety Manager Certification Vantage
  • OSHA Food Safety and Sanitation Certification
  • Certified Food Sanitation Manager
  • Point of Sale (POS) System Training framework
  • Food Allergen Management Certification
  • Conflict Resolution in the Workplace Certification
  • ServSafe
  • CompTIA Network+
  • SAP Certified Application Associate
  • Certified Hospitality and Tourism Management Ironclad Systems

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