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Skills

  • MS Office
  • Relationship development
  • 24/7 On-Call Support
  • Team training and development
  • Work order review
  • Problem resolution
  • Budgets
  • Schematics and blueprints
  • Incident prioritization
  • Regulatory compliance

Work Experiences

  • Contributed to the success of Salesforce launch.
  • Analyzed production performance data to identify trends, translating findings into actionable improvement plans.
  • Built strong relationships with clients.
  • Achieved a 30% average customer satisfaction score.
  • Coordinated with external vendors to resolve third-party system failures, minimizing disruptions in production workflows.
  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.
  • Collaborated with cross-functional teams to resolve incoming support tickets, improving response time by 8%.
  • Consistently resolved incidents.
  • Analyzed production performance data.
  • Collaborated with the disaster recovery team.

Summaries

  • Committed Production Support Executive with demonstrated results in KPI-driven reporting, leading to operational improvements of 71%.
  • Strengths in strategic planning and client relations backed up by Manufacturing and Production training.
  • Production Support Executive is a multi-talented Production Support Executive who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • To avoid delays, effective at keeping areas clean and neat.
  • Clear understanding of process improvement and cross-functional collaboration as well as client relations training.
  • Analytically minded Production Support Executive.
  • Achieved 43% increase in operational efficiency.
  • Committed Production Support Executive.
  • Created knowledge base articles.

Accomplishments

  • Resolved product issue through consumer testing.
  • Monitored and maintained production environment performance, achieving a system availability rate of 14% throughout high-demand cycles.
  • Executed performance optimization procedures, resulting in improved job scheduling efficiency by 81%.
  • Managed production application support for Columbus, ensuring 7% uptime of mission-critical systems during high-traffic periods.
  • Streamlined system monitoring processes to enhance early detection of potential issues, minimizing downtime by 10 hours on average.
  • Automated recurring production support tasks, resulting in a 26% reduction in manual errors.
  • Coordinated with external vendors to resolve escalated ticket issues on time, reducing vendor dependency by 66%.
  • Led process improvement initiatives that reduced service request resolution time by 23% across the organization.
  • Collaborated with team of 18 in the development of method.
  • Developed and maintained incident trend analysis reports that drove a 50% reduction in overall production incidents.

Affiliations

  • Toastmasters
  • Production Systems Improvement Forum
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Association for Software Development and Support Professionals
  • Root Cause Analysis and Investigations Network
  • Service Desk Institute (SDI)
  • Vendor Relationship and IT Issue Management Professionals
  • ITIL User Group
  • International Organization for Standardization (ISO) - IT Standards Group

Certifications

  • Certified Data Management Specialist (CDMS) metric
  • Project Management Professional (PMP)
  • Certified Pivotal Cloud Foundry (PCF) Operator initiative
  • Certified Public Accountant (CPA)
  • ServiceNow Certified System Administrator
  • Change Management Practitioner Certification method
  • Six Sigma Green Belt
  • ServSafe
  • Certified Specialist in Business Continuity Planning for IT Systems Vantage
  • Certified ScrumMaster (CSM)

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