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Skills

  • Project organization
  • Initiative equipment
  • Organization
  • Incident prioritization
  • Forklift operation
  • Regulatory compliance
  • Business operations
  • Assembly protocols
  • Operational improvement
  • 24/7 On-Call Support

Work Experiences

  • Coordinated with external vendors to resolve third-party system failures, minimizing disruptions in production workflows.
  • Achieved zero defects in production.
  • Collaborated with cross-functional teams to resolve incoming support tickets, improving response time by 8%.
  • Coordinated with external vendors.
  • Contributed to the success of Salesforce launch.
  • Collaborated with cross-functional teams.
  • Built strong relationships with clients.
  • Addressed associated risks.
  • Collaborated with the disaster recovery team.
  • Automated daily system health checks, saving the team 13 hours per week in manual monitoring tasks.

Summaries

  • Strengths in strategic planning and client relations backed up by Manufacturing and Production training.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Detail-oriented Production Worker with a track record of successfully managing physically demanding tasks and changing work environments.
  • 12 years of experience as a skilled production worker in warehouse and manufacturing environments.
  • Achieved a 60% improvement in ticket resolution time.
  • Achieved a 56% reduction in production downtimes.
  • Adept at mitigating risks.
  • Analytically minded Production Support Executive.
  • Clear understanding of process improvement and cross-functional collaboration as well as client relations training.
  • Customer-centric Production Support Executive focused on exceeding client expectations by delivering rapid and effective issue resolutions at scale.

Accomplishments

  • Played a pivotal role in a cross-team initiative to improve system architecture, leading to enhanced application performance by 39%.
  • Streamlined system monitoring processes to enhance early detection of potential issues, minimizing downtime by 10 hours on average.
  • Optimized batch processing scripts, reducing job cycle time by 38% and cutting delivery time for key processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to the successful deployment of new software releases into production environments without unplanned downtime.
  • Executed performance optimization procedures, resulting in improved job scheduling efficiency by 81%.
  • Developed automated alerts for key systems that reduced manual intervention by 72%, increasing team productivity.
  • Authored comprehensive knowledge base articles to assist new hires, reducing employee onboarding time by 52%.
  • Monitored and maintained production environment performance, achieving a system availability rate of 14% throughout high-demand cycles.
  • Collaborated with developers, QA teams, and system administrators to resolve support tickets, achieving a 35% improvement in response time.

Affiliations

  • Network and Systems Monitoring Network
  • American Medical Informatics Association
  • Technology Risk Management Professionals Group
  • Society for Information Management (SIM)
  • Freemason
  • Agile Support and Development Professionals Network
  • Lions Club
  • Business Continuity Institute (BCI)
  • Service Desk Institute (SDI)
  • International Council of Nurses

Certifications

  • Change Management Practitioner Certification method
  • Certified Agile Service Manager (CASM) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle Certified Professional: MySQL Database Administrator framework
  • Certified Data Management Specialist (CDMS) metric
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals
  • Google Cloud Certified Professional DevOps Engineer
  • Certified in Production and Inventory Management (CPIM) - Summit Group
  • AWS Certified SysOps Administrator – Associate

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