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Skills

  • Budgets
  • Staff management
  • Customer service excellence
  • Relationship development
  • Professional demeanor
  • Bookkeeping
  • CRM software familiarity
  • Transcription and dictation
  • Mail handling
  • Communications

Work Experiences

  • Conducted front desk orientations.
  • Contributed to actionable decision-making.
  • Assisted with the organization of office events.
  • Accurately processed over 9 invoices monthly.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Coordinated couriers and managed deliveries for up to 9 packages daily, cutting down lost items by 36%.
  • Collaborated with IT to troubleshoot equipment malfunctions.
  • Became the point of contact for building maintenance.
  • Coordinated couriers and managed deliveries.
  • Assisted in managing office supply inventory, sourcing materials from vendors to save the company approximately $18 annually.

Summaries

  • Detail-oriented Receptionist Trainee with experience in planning, managing and coordinating corporate events.
  • Receptionist Trainee is a dependable and enthusiastic Receptionist Trainee with 4 years of front desk management experience.
  • Adaptable in a fast-paced environment.
  • Positive and upbeat personality with excellent relationship-building skills.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Receptionist Trainee is a focused and dependable Receptionist Trainee with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Adept at implementing cost-saving solutions.
  • Receptionist Trainee is a multi-talented Receptionist Trainee who is consistently rewarded for planning and operational improvements.
  • Having a strong grasp of risk assessment, performance reporting, and Workday.

Accomplishments

  • Trained in conflict resolution techniques, successfully de-escalating visitor concerns to maintain office professionalism.
  • Assisted in organizing office events, from scheduling to preparation, improving attendance by 19%.
  • Provided front desk bilingual support to welcome 6 international clients, enhancing communication for non-English speakers.
  • Developed a customer feedback form in Microsoft Excel to gather input and improve front desk service quality.
  • Provided administrative support to the team by managing calendars, email communications, and document formatting.
  • Assisted executives by organizing meeting rooms, setting up AV equipment, and printing documents for presentations.
  • Documented and resolved procedure which led to method.
  • Delivered exceptional customer service, ensuring visitor satisfaction in a busy, high-traffic environment of over 8 customers per day.
  • Managed daily appointment scheduling for over 14 visitors with an error-free rate exceeding 55%.
  • Leveraged time management skills to handle multiple appointments and walk-ins, reducing wait times for clients by 23%.

Affiliations

  • Local Small Business Professional Networking Groups
  • Women in Business or Office Management Groups - Regional Chapters
  • Society of Corporate Secretaries and Governance Professionals (SCSGP)
  • Association for Professional Communication Consultants (APCC)
  • American Hotel & Lodging Association (AHLA) - Hospitality Reception Experience
  • American Association of Legal Administrators (AALA) - If operating within legal environments
  • Association of Information Technology Professionals
  • Project Management Institute
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Council of Nurses

Certifications

  • Certified Front Desk Specialist by Beacon Labs
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Professional Receptionist (CPR) by Summit Group
  • ServSafe
  • Certified Office Manager (COM) by Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Emergency Procedures Certification by Beacon Labs
  • Vendor Management Best Practices Certificate by Ironclad Systems
  • Supplier and Vendor Relations Certification by Harbor & Co.

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