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Skills

  • Customer service
  • SonicWall
  • Cloud infrastructure as Code (e.g., Terraform, CloudFormation)
  • Firewalls
  • Network infrastructure administration
  • Business analysis
  • Supervision
  • Cloud services
  • Disaster recovery configurations and backups
  • Budgets

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Authored detailed configuration documentation.
  • Achieved results in 6 months.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Tracked and tested application performance to identify potential bottlenecks, develop solutions, and work with developers to put them in place.
  • Collaborated with external vendors on system interoperability.
  • Achieved zero reported bugs.
  • Authored detailed configuration documentation and promoted knowledge sharing for cross-functional teams across Denver, boosting project turnaround by 72%.
  • Collaborated with cybersecurity teams.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Collaborated closely with senior architects to configure Adobe Creative Suite and led critical initiatives resulting in 13 successful platform releases.
  • Created detailed configuration documentation that bolstered knowledge-sharing efforts across teams, improving project turnaround by 78%.
  • Delivered enhanced operational efficiency by optimizing configuration setups for Miscellaneous, improving performance metrics by 47% for client systems.
  • Decreased manual error rates by 80%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accelerated feature deployment.
  • Configuration Engineer is a multi-talented Configuration Engineer who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered a 17% improvement in deployment speed.

Accomplishments

  • Collaborated with team of 18 in the development of program.
  • Configured system settings across program in alignment with disaster recovery plans, reducing recovery time by 56% during test drills.
  • Instituted configuration version control policies across 2 teams, improving collaboration and reducing conflict-related incidents by 63%.
  • Led a team of 13 engineers to successfully deploy system configurations for initiative, reducing downtime by 50%.
  • Resolved product issue through consumer testing.
  • Designed and implemented secure, encrypted configuration file storage system, protecting sensitive data and achieving PMP.
  • Proactively identified and implemented configuration performance optimizations, cutting system response delays by 23%.
  • Engineered a custom solution for system load balancing that increased resource efficiency in high-traffic environments by 46%.
  • Mentored junior engineers on best practices for configuration management, increasing their proficiency and reducing issue turnaround time by 42%.
  • Introduced firewall and encryption configurations for ServiceNow, ensuring the system met the latest security compliance standards.

Affiliations

  • Cloud Native Computing Foundation (CNCF)
  • Certified Ethical Hacker (CEH) User Group
  • ITIL Foundation Certification User Group
  • Professional Association for Cloud Security Practitioners (PACS)
  • National Defense Industrial Association (NDIA)
  • The DevOpsDays Community
  • Association for Supply Chain Management (APICS)
  • International Association of Cloud and Managed Service Providers
  • International Council of Nurses
  • Association for Computing Machinery

Certifications

  • Cisco Certified DevNet Associate
  • Cisco Certified Network Associate (CCNA)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Puppet Professional Certification
  • Certified DevOps Engineer - Professional
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Certified Agile Configuration Manager (CACM)
  • SANS GIAC Cloud Security Automation (GCSA)

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