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Skills

  • Sales expertise
  • Service standard compliance
  • Credit card processing
  • Account management
  • MS Office proficiency
  • Audit compliance and error-prevention
  • Report preparation
  • Staff education and training
  • Key stakeholder relationship building
  • International sales support

Work Experiences

  • Invented
  • Won
  • Got better.
  • Had planned ahead.
  • Ensured
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Used HubSpot to accurately enter data into a batch ticketing system.
  • On-site training was provided by me.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Offering 9 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Dependable
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Monitored and responded to customer feedback through multiple channels, resulting in a 34% higher Net Promoter Score (NPS) rating.
  • Increased cross-department cooperation with sales, leading to a 30% increase in customer lifetime value within 18 months.
  • Documented and resolved procedure which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the quality assurance team to evaluate 3 customer interactions weekly, reducing service delivery errors by 15% over three years.
  • Recognized with Top Performer for achieving Summit Group performance standards with zero client complaints during 18 months.
  • Improved team performance by 18% after implementation of feedback mechanisms and performance coaching for underperforming staff.
  • Revamped the customer service script to align with regulatory compliance, boosting first contact resolution by 58%.
  • Resolved 13 customer disputes within a record three years, enhancing customer loyalty and increasing overall satisfaction scores by 31%.
  • Increased sales 3% over 18 months.

Affiliations

  • Society for Human Resource Management (SHRM) Member
  • American Medical Informatics Association
  • Help Desk Institute (HDI) Certified Professional
  • Certified Customer Service Manager (CCSM) through the Customer Service Institute (Year)
  • Financial Services Roundtable (FSR) Membership for contributing to service guidelines
  • Global Customer Service Excellence Institute (Certified in 2020)
  • American Bankers Association (ABA) - Affiliate for 7 years
  • Financial Planning Association (FPA) – Affiliate for delivering financial support
  • Customer Service Institute of America (CSIA), Award Recipient
  • Certified Insurance Service Representative (metric of Experience)

Certifications

  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Sales Essentials Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Information Privacy Professional (CIPP) with a focus on Insurance
  • Customer Relationship Management (CRM) Certified Microsoft Excel
  • ServSafe
  • Certified Public Accountant
  • Accredited Adviser in Insurance (AAI)

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