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Skills

  • Project organization
  • Jira use
  • Defect tracking and resolution
  • Exploratory testing
  • Audit coordination
  • Team building
  • High-severity bug management
  • Automated testing tools implementation
  • Change management for QA processes
  • Process improvement

Work Experiences

  • Updated the training database to assist in the resolution of common issues.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Worked directly with the QA team to resolve issues and questions raised by users.
  • Created process flow guidelines, procedures, and case templates through spearheaded and implemented.
  • Achieved measurable ROI.
  • Boosted process efficiency.
  • Created milestone requirements and tracked task completion for the QA team.
  • Collaborated with customer success teams.
  • Achieved delivery without critical quality issues.
  • Achieved Employee of the Year for excellence in software quality.

Summaries

  • Costs were consistently reduced while profits were increased.
  • With extensive knowledge of Jira use, committed to high standards of product inspections and customer service.
  • Achieved a 25% drop in post-release bugs.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Quality Assurance Team Lead is a multi-talented Quality Assurance Team Lead who is consistently rewarded for planning and operational improvements.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Clear understanding of budget management and project management as well as performance reporting training.
  • Accomplished this within 18 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Reviewed and refined offshoring of QA tasks, reducing operational costs by $18 while maintaining quality standards.
  • Instituted a scalable feedback loop for QA teams, improving defect identification consistency by 75% across procedure releases.
  • Automated 18 test cases, resulting in a 76% faster release cycle and significant reduction in repetitive task time.
  • Collaborated with team of 10 in the development of process.
  • Successfully streamlined the bug-triaging process, reducing resolution times by 11 hours during critical product phases.
  • Led performance and security testing efforts for Power BI, contributing to its compliance with procedure ahead of the scheduled deadlines.
  • Championed real-time feedback systems, integrating dashboards that enabled management to make informed decisions with 84% reduced response times.
  • Mentored 10 junior team members to take on lead responsibilities, one of whom won Innovation Award for their contributions to team advancement.
  • Resolved critical defects during the UAT phase, preventing a process from incurring $18 in post-launch support costs.
  • Managed a team of 4 QA analysts, creating mentoring programs that increased junior team proficiency and supported delivery deadlines.

Affiliations

  • American Society for Quality (ASQ) Member
  • Project Management Institute
  • Scrum Alliance Member
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Software Test Pro (STP) Community Contributor
  • Toastmasters
  • Test Managers’ Forum (TMF)
  • International Software Testing Qualifications Board (ISTQB) Certifications
  • API Testing Interest Group Advocate

Certifications

  • Quality Assurance Professional Certificate Harbor & Co. 2020
  • Apple Certified Associate (ACA)
  • ISTQB Expert Level Test Management (CTEL-TM)
  • Certified in Risk and Information Systems Control (CRISC)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Agile Leadership (CAL I)
  • PMI-Agile Certified Practitioner (PMI-ACP)
  • Salesforce
  • Kanban Management Professional (KMP)

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