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Skills

  • API Testing with ServiceNow
  • Jira use
  • Root cause analysis
  • Customer service
  • Business operations
  • Continuous Improvement Initiatives
  • Staff training and development
  • Customer Feedback Integration
  • Mentoring and developing junior QA analysts
  • Multilingual support in QA documentation

Work Experiences

  • Established and tracked the goals and objectives of the quality department.
  • Informed managers and production supervisors about production issues.
  • Established new and improved QA processes by developing test processes, test cases, and assigning and executing tests.
  • Built a comprehensive training program to onboard new team members quickly, reducing the learning curve by 77%.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Achieved Employee of the Year for excellence in software quality.
  • Inspected the products and the progress of the workers throughout the production process.
  • Acted as a key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources both internally and externally.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Updated the training database to assist in the resolution of common issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Software.
  • With extensive knowledge of Jira use, committed to high standards of product inspections and customer service.
  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Adept at implementing API testing tools.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.

Accomplishments

  • Adapted team workflows for remote testing environments, resulting in a 66% productivity increase despite a distributed team across Austin.
  • Directed post-release assessments, leading to iterative improvements in HubSpot that enhanced user experiences and reduced defect recurrence by 30%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized QA metrics across 12 product lines, enabling more consistent reporting that benefited planning cycles and long-term forecasts.
  • Instituted a scalable feedback loop for QA teams, improving defect identification consistency by 75% across procedure releases.
  • Collaborated with upper management and development teams to ensure QA processes met ITIL standards, leading to successful certification renewal.
  • Successfully streamlined the bug-triaging process, reducing resolution times by 11 hours during critical product phases.
  • Reviewed and refined offshoring of QA tasks, reducing operational costs by $18 while maintaining quality standards.
  • Directly contributed to supplier quality improvement plans, enhancing vendor accountability and reducing defects from external suppliers by 45%.
  • Documented and resolved metric which led to system.

Affiliations

  • Certified Lead QA Tester through procedure
  • Society of Women Engineers
  • American Society for Quality (ASQ) Member
  • International Software Testing Qualifications Board (ISTQB) Certifications
  • Continuous Delivery Foundation Member
  • International Association for Software Testing (IAST)
  • Lions Club
  • The Agile Alliance Member
  • International Software Quality Institute (iSQI) Fellow
  • Project Management Institute

Certifications

  • Certified Lean IT Kaizen Leadership
  • Agile Tester Certification (ISTQB)
  • Cisco Certified Internetwork Expert (CCIE)
  • Six Sigma Green Belt Certification
  • Google Certified Professional Cloud Architect
  • Certified Process Improvement Specialist - Ironclad Systems, 2021
  • Lean Six Sigma Black Belt
  • PMI-Agile Certified Practitioner (PMI-ACP)
  • ISTQB Expert Level Test Management (CTEL-TM)
  • CompTIA Network+

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