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Skills

  • Metric equipment
  • Fraud prevention tactics
  • Credit scoring model development
  • Financial forecasting tools
  • Early intervention strategies
  • Organization
  • Reporting familiarity
  • Problem resolution
  • Credit software implementation and upgrades
  • Communications

Work Experiences

  • Cut administrative costs by 57%.
  • Applied early intervention strategies.
  • Improved customer retention by 3% by resolving escalated customer issues.
  • Attained this retention rate in 2016.
  • Achieved a 46% improvement in approval rate for low-risk applicants.
  • Audited 3 customers’ credit files.
  • Consistently maintained delinquency rates below 19% by introducing automated reminders and personalized payment plans for customers.
  • Achieved zero major findings.
  • Achieved full implementation one month ahead of schedule.
  • Used effective networking to identify and capitalize on community business opportunities.

Summaries

  • Meet bank and customer service standards on a regular basis.
  • Analytical thinker who developed predictive models that reduced credit risk exposure by $10, protecting the organization from financial volatility.
  • Financial administration, team leadership, and performance reporting are all strengths.
  • Adept at fostering interdepartmental collaboration.
  • Achieved consistent financial performance.
  • Objective Accounting and Finance leader who has led financial systems and programs to success.
  • Adept at managing high-risk credit portfolios.
  • Aiming for sustainable growth.
  • Versatile Credit Department Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Accounting and Finance where talents in data analysis and workflow optimization will be valuable.
  • Aligned credit policies with modern financial challenges.

Accomplishments

  • Developed a comprehensive risk assessment tool using Asana, which enhanced portfolio management efficiency by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased overall delinquency rates from 75% to 65% via proactive account management and risk analysis.
  • Developed underwriting standards for commercial loans that reduced approval time by 32% and increased loan volume by 10.
  • Engineered custom reports for executives using Asana, improving visibility into credit risks and opportunities by 29%.
  • Restructured credit policies for large commercial clients, reducing delinquency rates by 74% while increasing revenue by $17.
  • Established a strategic review process for high-risk accounts, reducing overall credit exposure by $11.
  • Collaborated with cross-departmental teams to ensure smooth integration of new credit procedures, resulting in 38% fewer customer service issues.
  • Collaborated with team of 4 in the development of initiative.
  • Identified and addressed inefficiencies in the credit department’s workflow, improving output efficiency by 41%.

Affiliations

  • Society of Women Engineers
  • Chartered Institute of Credit Management (CICM)
  • Risk Management Association (RMA)
  • Financial Management Association (FMA)
  • Bank Administration Institute (BAI)
  • American Association of Credit Union Leagues (AACUL)
  • National Financial Educators Council (NFEC)
  • European Financial Management Association (EFMA)
  • International Council of Nurses
  • Association for Computing Machinery

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Credit Executive (CCE) – initiative
  • Credit Portfolio Management Certification - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Data-driven Lending and Credit Risk Management Certification - category
  • CompTIA Security+
  • Google Certified Professional Cloud Architect

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