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Skills

  • Relationship development
  • Compliance with health and safety regulations
  • Customer service
  • Espresso machine operation and maintenance
  • Customer complaint resolution
  • MS Office
  • Latte art proficiency
  • Productivity improvement during peak shifts
  • Team building
  • Supervision

Work Experiences

  • Created innovative beverages.
  • Consistently met daily beverage preparation benchmarks.
  • Conducted daily deep cleans of grinders.
  • Collaborated with senior baristas to refine latte art techniques and assist in handling rush hours, resulting in a 17% reduction in beverage preparation time.
  • Assisted in handling rush hours.
  • Crafted personalized beverage orders.
  • Collaborated with shift managers to streamline processes during peak morning shifts, reducing average wait times by method.
  • Based on customer preferences.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Assistant Barista with operational accuracy.
  • Avoided discrepancies over a the past year period.
  • Assistant Barista with a keen eye for detail.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Assistant Barista skilled in collaborating with senior staff to improve beverage preparation and quality. Helped reduce beverage preparation times by 28% during peak hours.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed Assistant Barista with extensive knowledge of brewing techniques and coffee preparation. Consistently crafted high-quality espresso beverages that meet customer expectations.
  • Well-versed in a variety of brews and known for interacting with people from all walks of life.
  • Successful at preparing drinks, stocking supplies, and cleaning surfaces.
  • Confident Assistant Barista proficient in espresso machine operation, cash handling, and POS systems. Maintained till accuracy with zero discrepancies over a the past year period.

Accomplishments

  • Received ITIL to further enhance beverage preparation skills, allowing for increased responsibilities and higher customer satisfaction.
  • Prepared and organized food items to ensure timely service during high-traffic periods, reducing food wait time by 13 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved HubSpot proficiency in POS and inventory systems, enabling smoother transactions and faster stock checks.
  • Contributed to a team-driven environment by collaborating with co-workers and senior baristas to reduce peak hour wait times by 13 minutes on average.
  • Balanced customer needs with operational tasks by managing cash register, preparing drinks, and interacting with customers in a fast-paced environment.
  • Upskilled by staying updated on trending coffee techniques and brewing methods, incorporating new offerings to enhance the customer experience.
  • Resolved customer concerns and complaints with professionalism, maintaining an average customer satisfaction rating of 65%.
  • Handled promotional events such as launching seasonal drinks, contributing to a 31% spike in monthly revenue.
  • Demonstrated proficiency in handling high-volume transactions at the POS system with SAP, leading to 34% reduction in checkout errors.

Affiliations

  • National Barista Network
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Society of Human Resource Management
  • National Coffee Association (NCA)
  • Jaycees
  • International Association of Culinary Professionals (IACP)
  • Local Coffee Association of Phoenix
  • Barista Guild of America
  • Retail Foodservice Leadership Association

Certifications

  • CompTIA Network+
  • Effective Upselling and Suggestive Selling Techniques Certification
  • Certified Coffee Roasting and Cupping Professional
  • Latte Art Certification Course Brightline
  • Sustainability in Coffee Service Operations Certification
  • Safe Food Handling Level 2 Certification Beacon Labs
  • Coffee Quality Institute's (CQI) Q-Grader Certification
  • Food and Beverage Cost Control Training
  • Certified Hospitality Professional (CHP)
  • Certified Business Analysis Professional (CBAP)

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