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Skills

  • Staff management
  • Project oversight
  • Profit improvements
  • Patient records management
  • Loss prevention management
  • Appointment scheduling optimization
  • Regulatory compliance
  • Relationship building and retention
  • Relationship development
  • Multidisciplinary team collaboration

Work Experiences

  • Established
  • Recommendation
  • Guided
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Invented
  • Created and maintained medical records from the time of admission until the patient's discharge.
  • Responded quickly to customer concerns and resolved procedure issues using risk assessment and budget management.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Kept track of everything.

Summaries

  • Highly effective in vendor management, evaluating personnel performance, and putting in place top-notch strategies.
  • Versatile
  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Fluent in both English and Spanish.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Professional with over 7 years of experience in project management and process improvement initiatives across the enterprise.
  • Determined sales and marketing professional with 7 years of experience in metric industry.

Accomplishments

  • Collaborated with team of 16 in the development of framework.
  • Improved billing accuracy by auditing 8 accounts monthly, uncovering errors that resulted in 13 of recovered revenue.
  • Developed and enforced new check-out procedures, shortening payment processing times by 38% and ensuring error-free transactions.
  • Reduced patient appointment no-show rates by 52% through proactive outreach, including reminder calls and SMS follow-ups.
  • Increased sales 2% over 18 months.
  • Collaborated closely with insurance companies to resolve claim denials, resulting in a 37% increase in successful reimbursement over 6 months.
  • Supervised patient flow for a high-volume clinic, ensuring efficient coordination of care and reducing overtime for the medical staff by 81%.
  • Successfully launched a patient education campaign to reduce billing confusion, decreasing patient billing inquiries by 72% within the past year.
  • Facilitated patient care coordination between insurance companies and doctors for 16 patients per month, reducing prior authorization turnaround times by 76%.
  • Led a team initiative to revamp patient intake forms, reducing administrative paperwork by 68% and increasing data entry speed and accuracy.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • American Academy of Professional Coders (AAPC)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Project Management Institute (PMI) – Healthcare Special Interest Group
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American College of Healthcare Executives (ACHE)
  • Project Management Institute

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • National Healthcareer Association (NHA) Billing and Coding Specialist
  • Basic Life Support (BLS) Certification, Summit Group, 2016
  • Project Management Professional (PMP) Certification for Healthcare
  • Certified Information Privacy Professional (CIPP/US) for Healthcare
  • Health Unit Coordinator Certification (HUCC)
  • Project Management Professional (PMP)
  • Medical Office Workflow Optimization Certification
  • ServSafe

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