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Skills

  • Healthy meal preparation
  • Healthcare staff training and development
  • Patient Privacy and HIPAA Compliance
  • Leadership and team building
  • Medication Management and Compliance
  • Occupancy strategies
  • Compliance with state and federal healthcare regulations
  • Patient education and counseling
  • Training and development
  • Cross-departmental collaboration

Work Experiences

  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Created disaster recovery plans, safeguarding both resident data and physical safety during natural disasters and power outages.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Assisted with the acquisition of Asana.
  • Coordinated with local health departments during flu season to organize an on-site vaccination clinic, achieving a 45% resident vaccination rate.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved a 44% resident vaccination rate.
  • Achieved 63% positive feedback from families.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 16%.

Summaries

  • Accomplished Assisted Living Administrator proficient in managing large healthcare teams, reducing turnover by 82%, and improving quality of life for hundreds of residents through tailored programs.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • With more than 8 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Client relations and project management experts.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Balanced budgetary oversight with wellness initiatives.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Coordinate patient admission and discharge.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Revamped budgeting process for facility operational expenses, cutting unnecessary expenditures and increasing overall savings by 3 annually.
  • Implemented a time-tracking system that optimized task delegation, improving staff time efficiency by 39%
  • Developed a vendor relations strategy that reduced supply chain delays, ensuring consistent delivery of medical supplies and reducing costs by 6.
  • Introduced new programs that boosted resident engagement by 15% by specializing in cognitive and physical wellness activities.
  • Worked closely with families and medical professionals to address resident concerns, leading to a 60% increase in family satisfaction survey results.
  • Reduced medication administration errors by 79% by instituting a double-check system in partnership with the local pharmacy.
  • Documented and resolved process which led to procedure.
  • Facilitated training and development for healthcare and administrative staff, increasing job performance metrics by 80%.
  • Reduced overtime costs by 47% through improved staff scheduling and shift management systems.
  • Liaised with families and medical practitioners to keep care plans updated, resulting in improved family satisfaction ratings by 79%.

Affiliations

  • Jaycees
  • American Health Care Association (AHCA)
  • Healthcare Financial Management Association (HFMA)
  • Society for Post-Acute and Long-Term Care Medicine (AMDA)
  • LeadingAge Denver
  • American Society on Aging (ASA)
  • Toastmasters
  • Developed cross-organization internship program with framework
  • Long-Term Care Administrators in Austin Coalition
  • Project Management Institute

Certifications

  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Public Accountant
  • Certified Alzheimer’s Caregiver (CAC)
  • Certified Long-Term Care Administrator (CLTCA)
  • Certified Infection Control Practitioner (ICP)
  • Senior Professional in Human Resources (SPHR)
  • Certified Dementia Practitioner (CDP)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Elder Care Coordinator Certification

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