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Skills

  • Diversity and inclusion initiatives
  • Risk assessment and mitigation
  • Operational efficiency optimization
  • Client Retention Strategies
  • Patient relations
  • Patient safety
  • Vendor relationship management
  • Go-to-market strategy execution
  • Fundraising and major donor development
  • Data-driven decision making

Work Experiences

  • Aligned service offerings with organizational goals.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Achieved annual revenue growth of $110,000.
  • Created policies to align procedures with nursing home strategic initiatives and ensured that I followed all statutory, regulatory, state, and federal regulations.
  • Achieved a 77% reduction in service incidents.
  • Achieved results within the past year.
  • Provided training to pharmacy interns as well as newly hired technicians.
  • Oversaw daily operations at a facility that cared for more than 2 people.
  • Championed agile methodology adoption.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.

Summaries

  • Motivating leader who has built and managed system teams in the past.
  • Looking forward to taking on a new challenge with a successful team.
  • Knowledge of QuickBooks in depth, as well as stakeholder engagement and team leadership abilities.
  • Design and implement policies and procedures with ease.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proficient in promoting metric by leveraging client relations and risk assessment knowledge.
  • Achieved $4 in new business revenue.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • Workflow optimization in procedure settings and team leadership in client relations settings.

Accomplishments

  • Partnered with senior management to implement a leadership training program, resulting in a 68% higher internal promotion rate.
  • Introduced client engagement planning that boosted customer retention by 26% and contributed to a 65% increase in repeat business.
  • Piloted a cross-departmental knowledge-sharing platform, reducing duplicate efforts and improving overall efficiency by 25%, supporting team collaboration.
  • Advised on strategic planning sessions with executive-level stakeholders, successfully aligning on 7 corporate objectives, driving 62% overall revenue growth.
  • Orchestrated a major organizational restructure, delivering a 32% reduction in operational costs while maintaining productivity in key areas.
  • Led a 18-member strategic project management team, completing 7% of projects within the first half of 2024 under-budget by 16%.
  • Championed a new approach to diversity and inclusion, resulting in a 67% increase in employee satisfaction and engagement survey scores.
  • Led the deployment of program in collaboration with IT, enhancing stakeholder reporting functionality by 39%, improving decision-making.
  • Developed and implemented succession planning strategies, reducing recruitment costs by $14 annually and enhancing internal leadership pipelines.
  • Managed end-to-end project execution for initiative, ensuring 84% of key milestones were hit within the past year, enhancing client satisfaction rates.

Affiliations

  • Affiliated with the Healthcare Financial Management Association (HFMA) for ongoing professional development
  • Board Member, Columbus Business Practice Leaders Consortium
  • Affiliated with the Global Institute for Leadership Development (GILD) to support business transformation projects
  • Member of the International Facility Management Association (IFMA), emphasizing on optimizing resource allocation
  • Certified Professional in Talent Development (CPTD) from the Association for Talent Development (ATD)
  • Completed a course in Advanced Risk Management from category, recognized by the Global Association of Risk Professionals (GARP)
  • Participant in the Harvard Business School Executive Education program for leadership and strategic decision making 2019
  • Member, American College of Healthcare Executives (ACHE)
  • Member, Healthcare Information and Management Systems Society (HIMSS) for healthcare technology management insights
  • Received certification from the Association for Operations Management (APICS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2016
  • Strategic Sales Management - program, 2016
  • Executive Program in Business Analytics - method, 2016
  • Change Management Practitioner - procedure, 2015
  • Digital Transformation for Leaders - procedure, 2021
  • Salesforce
  • Certified Professional in Learning and Performance (CPLP) – ATD 2021
  • Senior Professional in Human Resources (SPHR) - procedure, 2015
  • Lean Six Sigma Black Belt – process

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