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Skills

  • Materials preparation
  • Supervision
  • Business operations
  • Communications
  • Inspection reviews
  • Hardware evaluation
  • Customer relationships
  • Cross-functional team collaboration
  • Team Leadership
  • Process implementation

Work Experiences

  • Metric helped me achieve $55,000.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Completed physical inventory counts each three years.
  • Achieved a 58% reduction in theft.
  • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor.
  • Achieved a 8% uplift in enrolled layaway plans.
  • Looked at the shelves in the system department to see what needed to be replenished or reordered.
  • Used standard equipment to haul category and metric items from stock and placed them on the appropriate store shelves.
  • Adhered to company procedures.
  • Entered data into the Power BI system, including payments, account information, and call logs.

Summaries

  • Achieved a 72% lift in completion rates.
  • Layaway Associate with 9 years of successful project management and budget management experience.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ability to lift 16 pounds and familiarity with standard and system machinery.
  • Customer satisfaction is important to me, so I'm a positive and upbeat communicator.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Procedure are well-understood.
  • Looking for a similar position with a category company.
  • Effective Layaway Associate with experience in stock management and product merchandising.

Accomplishments

  • Enhanced customer engagement by launching a layaway reminder program through automated channels, improving payment completion rates by 27%.
  • Reduced layaway-related stock discrepancies by 71% by establishing a new item check-in/check-out procedure.
  • Implemented time-saving automation tools that reduced customer wait times by 67% during peak hours.
  • Anticipated customer needs by organizing layaway stock more effectively, reducing item retrieval time by 19%.
  • Participated in Ironclad Systems's effort to upgrade layaway technology, enhancing data accuracy by 83%.
  • Completed hands-on training sessions for 9 new associates, improving team performance and customer satisfaction ratings by 78%.
  • Resolved customer concerns related to layaway plans, leading to a 67% reduction in service escalations.
  • Improved auditing processes for layaway transactions, which led to a 18% reduction in transaction discrepancies.
  • Actively participated in feedback loops with management to continuously improve the customer layaway experience, increasing overall satisfaction by 32%.
  • Facilitated holiday layaway operations by managing back-end processes, reducing errors and missed items by 58%.

Affiliations

  • National Association of Cash Handlers (NACH)
  • American Time Management Association (ATMA) - Retail Chapter
  • Multi-channel Retail Professionals Network
  • National Association of Retail Marketing Services (NARMS)
  • Association for Retail Technology Standards (ARTS)
  • Professional Retail Inventory Management Society (PRIMS)
  • International Retail Automation Society
  • Retail Loss Prevention Certification (RLPC)
  • Layaway Business Operations Consortium 2020
  • Certified Cash Handling and Bookkeeping Specialist (CHBS) OSHA

Certifications

  • Project Management Professional (PMP)
  • Certified Protection Officer (CPO)
  • Client-Focused Retail Certification - Vantage
  • CompTIA Security+
  • Retail Industry Fundamentals (RIF) - National Retail Federation
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified POS System Specialist - Harbor & Co.
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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