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Skills

  • Team building
  • Client financial document review
  • Customer satisfaction management
  • Business operations
  • Home tours
  • Client relationship management
  • Operational improvement
  • Process streamlining
  • Client credit repair collaboration
  • Supervision

Work Experiences

  • Addressed legal concerns.
  • Achieved over 81% client satisfaction.
  • Achieved average sales 35% above expected market value.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 25% higher short sale completion rate.
  • Awarded Scrum Master for outstanding performance.
  • Assessed qualifying factors.
  • Collaborated closely with investors, buyers, and realtors, fostering strong professional relationships that led to a 25% increase in transaction speed.
  • Looked at bids for foreclosure sales, judgments, reinstatements, and payoffs.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.

Summaries

  • Short Sale Specialist with 15 years of successful workflow optimization and data analysis experience.
  • Accomplished Short Sale Specialist with a proven ability to decrease foreclosure timelines by 38% through proactive lender communication and thorough transaction documentation preparation.
  • Costs were consistently reduced while profits were increased.
  • Analyzing client mortgage histories and providing structured loans are two of her strong suits.
  • Achieved a 62% higher than average short sale completion rate by identifying potential roadblocks early in the lender review process, allowing for timely interventions.
  • Achieved stronger financial outcomes for distressed homeowners.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 17 approved sales in 2018.
  • Real estate broker with a passion for trend spotting, market analysis, and contract negotiating.
  • Achieved growth through efficient short sale negotiations.

Accomplishments

  • Implemented process improvements that saved 49% in processing time and reduced unnecessary communication delays during negotiations.
  • Documented and resolved procedure which led to metric.
  • Utilized CRM technology such as Power BI to monitor sale progress and improve reporting accuracy, resulting in 64% more timely closings.
  • Generated detailed market analyses for potential buyers and lenders, contributing to the approval of 7 distressed property transactions within 6 months.
  • Reduced average closing time by 33% through the adoption of a new CRM system and streamlining document workflows.
  • Trained junior staff members on the end-to-end short sale process, resulting in a 32% decrease in missed deadlines and incomplete files.
  • Collaborated directly with legal professionals on matters of foreclosure prevention, driving positive outcomes for 73% of clients.
  • Analyzed third-party market data to assess property values, preparing reports that led to 76% of approved short sales.
  • Received Scrum Master for expertise in short sale negotiation tactics, resulting in significant time reductions in the underwriting review process.
  • Monitored status of over 9 short-sale listings, while identifying potential roadblocks and escalating issues for quick resolution.

Affiliations

  • American Medical Informatics Association
  • Volunteer Specialist on Housing Emergency Response Task Force
  • Association for Computing Machinery
  • Graduate, Realtor® Institute (GRI) Designation
  • Certified Negotiation Expert (CNE) from the Real Estate Education Institute
  • Association of Information Technology Professionals
  • Council of Residential Specialists (CRS) real estate designation holder
  • Society of Women Engineers
  • Certified Mortgage Professional (CMP) through the Mortgage Bankers Association
  • Involved in Real Estate Investment and Foreclosure Partnership Programs

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Property Valuation Certification by Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Residential Specialist (CRS)
  • NMLS Mortgage Professional License 2020
  • Fraud Detection and Prevention Specialist Colorado
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Foreclosure Intervention Counselor Certification from Vantage
  • CompTIA Network+

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