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Skills

  • Guest services background
  • Family planning services education
  • Housekeeping services
  • Credit services
  • Member services
  • Meeting services
  • Guest services
  • Food and beverage services
  • Protective services
  • Laundry services

Work Experiences

  • Attended public safety forums.
  • Consistently exceeded targets.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Contributed to the identification of 4 significant matches.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed administrative requests.
  • Contributed to a 77% reduction in departmental overtime costs by monitoring and optimizing officer shift schedules and resource allocation.
  • Conducted a the past year audit.
  • Communicated effectively with multi-agency law enforcement officials, fostering successful cross-jurisdictional collaboration on 17 large-scale investigations.

Summaries

  • Customer-service oriented Police Services Technician with experience managing public-facing roles, efficiently processing over 3 incident and service requests per week.
  • With 6 years of experience, I'm a well-organized Police Services Technician.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Police Services Technician is a multi-talented Police Services Technician who is consistently rewarded for planning and operational improvements.
  • Achieved a 25% reduction in bureaucratic delays.
  • Collaborative Police Services Technician experienced in working with multiple agencies, resulting in improved cross-jurisdictional investigations and a 19% increase in case resolutions.
  • Collaborative Police Services Technician.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Contributed to the resolution of over 2 internal investigations.
  • 8 years of experience in evidence handling.

Accomplishments

  • Acted as direct point of contact for 9 interjurisdictional agencies, facilitating improved communication and reducing procedural delays by 54%.
  • Effectively managed and logged over 12 incoming calls, dispatch requests, and officer status updates, improving call-response fluidity by 85%.
  • Maintained transparency in evidence handling through adherence to chain-of-custody policies, notably reducing legal challenges by 50%.
  • Documented and resolved framework which led to metric.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of procedure.
  • Conducted background checks and license verifications for 4 employment or criminal investigations, contributing to a 60% decrease in application fraud.
  • Enhanced department resource allocation by managing the inventory of HubSpot, reducing asset loss by 85%.
  • Managed inventory and maintenance records for over 4 Tasers and communication units, ensuring the operational readiness of all equipment.
  • Trained 6 officers in updated detainee transfer protocols, reducing incidents of detainee transfer grievances by 84%.

Affiliations

  • Local Task Force on Crime Victims' Rights and Support
  • Crime Prevention Through Environmental Design (CPTED) certification
  • Lions Club
  • Rotary International
  • Partnership with Austin District Court for Victim Advocacy
  • Jaycees
  • Domestic Violence Awareness Coalition
  • Law Enforcement Records Management Association (LERMA)
  • Toastmasters
  • American Marketing Association

Certifications

  • Public Safety Telecommunicator (PST) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Crime Prevention Specialist (CCPS)
  • International Association for Property and Evidence (IAPE) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Municipal Court Clerk Certification
  • Criminal Justice Information Services (CJIS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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