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Skills

  • Team building
  • Planning and coordination
  • Canine anatomy knowledge
  • Project management
  • Customer service
  • RFI Scanners
  • Operational improvement
  • Extremely organized
  • Staff development
  • Materials preparation

Work Experiences

  • Collaborated closely with veterinarians to identify skin conditions that required special treatment, recommending appropriate shampoos and care routines.
  • Kept the play yards, kennels, and cages clean and orderly.
  • Brushed coats, cut nails, and cleaned ears to promote animal health and wellness.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Applied advanced coat cutting techniques.
  • Achieved safe and efficient dematting results.
  • Talked to clients about the cuts and styles they wanted for their pets.
  • Followed all pet care plans, medication requirements, and dietary restrictions while providing care.
  • Double-checked the data's accuracy and integrity.
  • Provided each owner with excellent customer service and support, as well as top-notch animal care.

Summaries

  • Maintain open communication with owners by effectively documenting feedings and treatments.
  • Animal welfare is something I'm very passionate about.
  • Offering 18 years of dog walking experience as well as knowledge of animal behavior and wound care.
  • Ability to recognize process issues and integrate procedure solutions to achieve process.
  • Basic obedience training and commands are mastered.
  • Motivating leader who has built and managed process teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Knows the best walking routes and dog parks in the area.
  • Collaborate with veterinarians to treat and resolve health issues and improve animal welfare.
  • Motivated Professional Dog Groomer with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Enhanced client paperwork and digital scheduling systems, increasing appointment efficiency and minimizing booking errors by 15%.
  • Initiated customer follow-up programs to ensure satisfaction, resulting in a 66% improvement in retention and repeat bookings.
  • Utilized advanced canine anatomy knowledge to identify potential health issues during grooming, leading to early detection of 10 illnesses.
  • Achieved perfect attendance and punctuality record for 2024, demonstrating strong dependability and commitment to professional standards.
  • Collaborated with local veterinarians to integrate health recommendations into grooming services, boosting client trust and retention.
  • Expanded industry knowledge by attending metric, acquiring insights on latest grooming styles, and implementing new trends in daily operations.
  • Collaborated with team of 14 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced the accident rate to zero by implementing comprehensive safety protocols across all grooming procedures.
  • Enhanced customer service experience by creating personalized grooming recommendations based on each dog’s breed and temperament.

Affiliations

  • Active member of the International Society of Canine Cosmetologists (ISCC) since 2016, focusing on skin and coat health.
  • Co-organized the Austin Pet Grooming Expo, improving visibility and skills-sharing within the pet grooming community.
  • Engaged with the Pet Industry Joint Advisory Council (PIJAC), advocating for policies that benefit the pet grooming sector.
  • Affiliated with the National Cat Groomers Institute of America (NCGIA), enhancing expertise in feline grooming safety and comfort.
  • Awarded the 2020 Groomer of the Year by the Professional Dog Groomers Association in Ohio.
  • Member of the International Boarding & Pet Services Association (IBPSA), aligning grooming practices with overall pet care services.
  • Member of the Association of Holistic Pet Professionals, utilizing holistic approaches in pet grooming and care.
  • Member of the International Pet and Animal Transportation Association (IPATA), specializing in grooming for pets in transit.
  • Certified in Pet First Aid and CPR through the American Red Cross, ensuring safety during grooming sessions.
  • Attended Pet Stylists SuperShow 2021, gaining insights on the latest grooming products and techniques.

Certifications

  • Eco-Friendly Grooming Specialist Certification – procedure
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Pet First Aid & CPR Certification - Meridian
  • Pet Styling Program Certification – framework
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR
  • Certified Grooming Instructor – system
  • Fear Free Certified Groomer – Fear Free Pets

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