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Skills

  • Medication administration
  • Data-driven process improvements
  • Claims processing time reduction
  • Hospital admission appropriateness review
  • Oxygen saturation standards
  • Patient and family advocacy
  • HIPAA Compliance and Confidentiality
  • Education and training of staff
  • Healthcare service utilization monitoring
  • Well visit procedures

Work Experiences

  • Assisted in the creation of a robust electronic medical review system, enhancing compliance accuracy by 83% across 5 sites.
  • Was in charge of reviewing and approving treatment plans.
  • Addressed denied claims in 2024.
  • Aligned with utilization benchmarks.
  • Collaborated with multi-disciplinary teams.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Oversaw and managed 12 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Collaborated proactively with physicians.
  • Achieved excellence in patient-centered care.

Summaries

  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Flexible and adaptable to changing patient needs and conditions.
  • Achieved a 57% reversal rate.
  • Considered to be a hard worker with a strong desire to succeed.
  • Board-certified registered nurse with interests in telemetry, medical-surgical, and behavioral health.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and strategic planning.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Utilization Review Specialist with a passion for health screenings and treating patients with program and framework diseases.
  • Adhered to national utilization standards.

Accomplishments

  • Achieved 16% success rate in overturning denied claims through targeted payor dispute processes and accurate documentation submission.
  • Streamlined medical necessity reviews in line with PMP standards, minimizing the risk of denied claims while enhancing patient outcomes.
  • Worked collaboratively with case management to implement cost-effective care pathways, reducing utilization of non-essential services by 16%.
  • Streamlined case review processes by implementing Jira, decreasing average review time by 11 hours per case.
  • Evaluated utilization data trends to identify high-risk populations, leading to the implementation of targeted prevention programs that reduced readmissions by 72%.
  • Partnered with payor representatives to optimize pre-authorization and approval processes, improving workflow efficiency by 13 hours weekly.
  • Implemented data-driven utilization improvement initiatives, reducing care delays and achieving a 69% improvement in patient throughput at Chicago.
  • Drafted detailed appeals for denied claims, securing a 22% success rate in overturning decisions on behalf of standard.
  • Developed automated utilization reporting tools that provided real-time insights, enhancing decision-making for sales and reducing manual work by 20%.
  • Created custom dashboards in Tableau to monitor ongoing utilization against key performance indicators, providing data-driven recommendations to reduce inefficiencies.

Affiliations

  • American Medical Informatics Association
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Certified Healthcare Access Manager (CHAM)
  • Freemason
  • American Marketing Association
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Professional Association of Health Care Office Management (PAHCOM)
  • American Association for Physician Leadership (AAPL)
  • Board of Certified Managed Care Nurses (BCMCN)

Certifications

  • Certified Managed Care Professional (CMCP)
  • Certified Professional in Utilization Review (CPUR)
  • Certified in Healthcare Reimbursement and Utilization Review (CHRUR)
  • Certified Appeal Resolution Specialist (CARS)
  • Salesforce
  • Certified Healthcare Access Manager (CHAM)
  • Healthcare Financial Management Association Certification (HFMA)
  • ServSafe
  • Certified Outpatient Coder (COC)
  • CompTIA A+ Technician

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