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Skills

  • Organization
  • Process improvement
  • Vision and dental insurance
  • Client Retention Strategies
  • Contract negotiation
  • Communications
  • Claims Management and Reporting
  • Health insurance
  • Auto insurance
  • Customer service

Work Experiences

  • Returned customer calls within 2 hours, resolving issues and answering questions quickly.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Awarded for optimizing renewal processes.
  • Assisted in premium audits, ensuring accurate reporting and avoiding penalties, which saved clients an average of $8 annually.
  • Consistently exceeded service-level agreements, achieving a 81% client satisfaction rating by resolving client issues within 6 months.
  • Collaborated with sales and underwriting teams to deliver niche solutions for complex accounts, ensuring a 84% increase in client satisfaction.
  • Assessed insurable risks for large multinational clients.
  • Consistently exceeded service-level agreements.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Contributed to a 77% rise in policy sales.

Summaries

  • Accountable Insurance Representative with strong client management and plan promotion skills.
  • Achieved a retention rate of 38%.
  • Achieved savings for commercial clients.
  • Accomplished negotiator with a track record of securing the most competitive insurance policies, reducing premiums by an average of 84% while maintaining robust coverage for large-scale accounts.
  • Built enduring relationships that drive retention.
  • Program Insurance Agent with superior budget management and risk assessment abilities.
  • Adept in compliance with regulatory requirements, ensuring all commercial policies adhere to strict federal and state regulations, reducing infractions and compliance-related incidents.
  • Administered certificate of insurance (COI).
  • Achieved results within two years through strategic payment negotiation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Effectively presented complex insurance products and concepts to clients, contributing to a 18% increase in policy renewals across the commercial lines sector.
  • Provided strategic insight and guidance on policy renewals, facilitating carrier negotiations that reduced premiums by 38% while maintaining client risk protection.
  • Supported Cedar Works clients with premium audit preparation, resulting in accurate reporting and mitigating potential penalties of up to $12.
  • Secured Power BI insurance for high-risk commercial clients, increasing overall profitability of the firm by 41%.
  • Developed multi-line programs combining property, liability, and professional coverages, resulting in a 28% lower combined premium for key business partners.
  • Implemented new budgeting strategies for insurance products, reducing unnecessary expenses by 58% while maintaining client satisfaction.
  • Managed a strategic relationship with initiative, resulting in enhanced service delivery and a 82% improvement in claims handling times.
  • Guided clients in meeting carrier requirements during the renewal process, securing favorable terms and reducing overall risk exposure by 42%.
  • Achieved 73% year-over-year growth in commercial property lines through a combination of new business development and client retention strategies.
  • Collaborated with cross-functional teams to roll out new software for claims management, cutting down processing time by 18 months and improving stakeholder satisfaction by 24%.

Affiliations

  • Women in Insurance & Financial Services (WIFS)
  • Society of Risk Management Consultants (SRMC)
  • National Alliance for Insurance Education and Research (NAIER)
  • Jaycees
  • Toastmasters
  • Association for Computing Machinery
  • American Academy of Actuaries (AAA)
  • Association of Insurance Compliance Professionals (AICP)
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • Surplus Lines Insurance Broker License by category
  • Certified Public Accountant (CPA)
  • Commercial Casualty Insurance Specialist (CCIS) Certification
  • Certified Insurance Counselor (CIC) by The National Alliance for Insurance Education & Research
  • ServSafe
  • Applied Epic Certified Professional by metric
  • Advanced Commercial Coverage Specialist (ACCS) by The National Alliance for Insurance Education & Research
  • Loss Prevention and Risk Management Certification by Vantage
  • Risk and Insurance Management Certification by RIMS
  • Master Commercial Lines Analyst (MCLA) Certification

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