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Skills

  • Emergency response procedures
  • Human resources management
  • Fire inspection suppression
  • Customer retention strategies
  • Recipes and menu planning
  • Relationship building
  • Sale expertise
  • Strategic planning and execution
  • First Aid/CPR
  • Deadline-oriented

Work Experiences

  • Ensured
  • Identified
  • Collaborated with District Leaders to create and implement merchandising plans that ensured weekly profitability.
  • Organized training and development for staff by conducting the past year performance reviews.
  • Won
  • Was in charge of metric operations, which included hiring, coaching, and mentoring a team of 15 salespeople.
  • Established
  • Got better.
  • Day-to-day operations, sales, metric and system activities were all under my supervision.
  • Answered 2 calls per one year to help customers with their questions and concerns.

Summaries

  • Dependable
  • District Leader is a service-oriented position that focuses on providing exceptional customer experiences in order to generate consistent revenue growth.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Motivated
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • An excellent problem-solver who can make quick decisions.
  • Ambitious
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in standard.
  • Through effective team leadership and management, keep process operations running smoothly and efficiently.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Revamped district operational protocols, leading finance and store teams through a restructured workflow that enhanced fiscal accountability, increasing profitability by $15.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Headed a task force that mitigated operational risks in 4 locations, cutting incident rates by 23%.
  • Implemented a region-wide sustainability initiative, resulting in a 37% reduction in energy consumption and operational costs in 7 districts.
  • Devised and implemented loyalty programs across 9 districts, boosting return customer rates by 24% in 2016.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Implemented employee training programs across 10 districts that increased performance metrics by 3% and decreased turnover by 44%.
  • Identified underperforming markets through in-depth analyses, implementing tailored plans that led to 71% sales improvement within two years.
  • Led the region's incident management approach, reducing downtime by 34% and improving service continuity during crises.
  • Managed a team of 3 employees, fostering skill development that contributed to a 79% boost in team performance KPIs.

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Society for Human Resource Management (SHRM)
  • Business Process Management Institute (BPMI)
  • Society of Human Resource Management
  • American Management Association (AMA)
  • CPIM Certification from APICS
  • Lions Club
  • Institute for Supply Management (ISM)
  • Jaycees

Certifications

  • Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP), Society for Human Resources Management
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) from the Project Management Institute (PMI)
  • Logistics and Supply Chain Management Certification from standard
  • Executive Leadership Development Program by method

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