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Skills

  • Project Planning
  • Business operations
  • Spreadsheet management
  • Team building
  • Data analytics and reporting
  • Operational improvement
  • Training program development
  • Multi-line phone proficiency
  • Problem resolution
  • Logistics management

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved better cost control.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Analyzed budget allocations.
  • Achieved proficiency within two years.
  • Created time sheets for 9 executives and employees in 6 months.
  • Collaborated with IT to upgrade office equipment, which lowered technical issues by 83% and increased overall productivity.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Coordinated with cross-functional teams.
  • Achieved full coverage of key roles.

Summaries

  • Adopted new technological tools.
  • Boosted client retention by 18%.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 70% increase in user engagement.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Strong work ethic and ability to boost company morale.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Achieved 81% accuracy and compliance rate.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Effectively collaborated with external vendors to manage office supply inventory, reducing supply costs by $3 annually.
  • Implemented a system for tracking customer queries, reducing average resolution time by 55% using Salesforce tools.
  • Utilized Tableau software to update and maintain electronic filing system for confidential documents, increasing document retrieval efficiency by 80% %.
  • Developed and streamlined onboarding materials for new hires, improving the orientation process, which reduced onboarding time by 82%.
  • Instrumental in the implementation of office-wide CRM system, increasing client interaction tracking capabilities by 46%.
  • Developed internal training manuals to onboard new support staff, reducing the training period by 33% and improving onboarding efficiency.
  • Utilized strong problem-solving skills to resolve 16 customer service issues per week, leading to a 43% increase in overall client satisfaction.
  • Assisted in coordinating a successful national event attended by 16 participants, streamlining logistics and increasing attendee satisfaction by 63% %.
  • Facilitated clear communication between departments, improving workflows and reducing project bottlenecks which enhanced overall efficiency by 61% %.
  • Collaborated with team of 3 in the development of system.

Affiliations

  • Institute of Administrative Management (IAM)
  • International Society for Technology in Education (ISTE)
  • International Association of Administrative Professionals (IAAP)
  • National Association of Professional Women (NAPW)
  • International Council of Nurses
  • Business Continuity Institute (BCI)
  • National Association of Colleges and Employers (NACE)
  • Society of Women Engineers
  • Society of Government Meeting Professionals (SGMP)
  • Jaycees

Certifications

  • ServSafe
  • Certified Professional Secretary (CPS) – Beacon Labs, 2020
  • ITIL Foundation Certification - Cedar Works - 2023
  • First Aid/CPR Certified
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Notary Public Certification – metric
  • Certified Executive Administrative Professional (CEAP) - Harbor & Co., 2022
  • Certified Meeting Professional (CMP) - Summit Group, 2024
  • Certified Event Planner (CEP), Summit Group, 2018

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