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Skills

  • Continuous process improvement
  • Customizing training programs based on individual needs
  • Food running
  • Data-driven decision making
  • Effective mentorship and coaching
  • Food and beverage pairings
  • Menu memorization
  • Collaboration with cross-functional teams
  • Wine service
  • Banquet coordination

Work Experiences

  • Achieved a 82% decrease in service complaints.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Achieved a flawless external audit.
  • Achieved a 16% increase in upsell performance.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Solicited feedback from customers, resolved issues, provided additional items, and spearheaded throughout the meal.
  • Achieved a 16% decrease in transaction errors after training.
  • Achieved a 23% increase in positive customer feedback.

Summaries

  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Collaborative team leader with extensive experience in fair supervision.
  • Ambitious server with 4 years of experience increasing metric sales and providing guests with personalized service.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Professional with 3 years of experience in restaurant operations who is dependable and quality-oriented.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Waitress Trainer is a focused and dependable Waitress Trainer who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Costs were consistently reduced while profits were increased.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.

Accomplishments

  • Successfully cross-trained servers in bar-specific roles, enabling better staff flexibility and reducing labor costs by 15 hours per shift.
  • Led cross-departmental training sessions on menu knowledge and service procedures, which increased average guest satisfaction ratings by 3%.
  • Developed mock service drills and team-building exercises to improve staff collaboration in high-stress environments, resulting in a 71% improvement in service speed.
  • Trained staff on compliance with health and safety protocols, resulting in a significant reduction of critical violations by 18% during regulatory audits.
  • Organized hands-on workshops for tenured servers to improve modern dining trends knowledge, contributing to a 7% increase in repeat customers.
  • Documented and resolved standard which led to category.
  • Applied situational coaching and roleplay exercises to prepare for high-volume services, reducing staff stress and incidents by 84% during peak hours.
  • Established best practices for customer service alignment across 12 locations, leading to uniform service excellence across units.
  • Revamped customer interaction guidelines, reducing negative feedback by 36% within 18 months and increasing overall patron satisfaction.
  • Trained 8 new hires on point-of-sale system functionality, minimizing register errors by 15 and improving checkout times by 70%.

Affiliations

  • Certified Tourism Ambassador Program (CTA)
  • Freemason
  • Project Management Institute
  • National Food Service Management Institute (NFSMI)
  • National Restaurant Association (NRA)
  • Local Chamber of Commerce Hospitality Committee Member
  • Association of Information Technology Professionals
  • Certified Guest Service Professional (CGSP) accreditation
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Hospitality and Tourism Management Certificate - metric
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • First Aid/CPR/AED Training - American Red Cross
  • Cisco Certified Internetwork Expert (CCIE)
  • Cross-Functional Skill Trainer - initiative
  • Train the Trainer Certification - Harbor & Co. - 2018
  • ServSafe Food Handler Certification - metric

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