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Skills

  • Point of sale knowledge
  • Cash Handling
  • Tableside service
  • Data-driven decision making
  • Daily specials memorization
  • Menu presentation
  • Food preparation
  • To-go order preparation
  • Effective mentorship and coaching
  • Health and safety compliance

Work Experiences

  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Met 6 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Offered refills on category, program, and initiative beverages.
  • Achieved a 82% decrease in service complaints.
  • Implemented new drink policies that resulted in a 6% reduction in over-pouring.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.

Summaries

  • Within Miscellaneous, senior Waitress Trainer and outstanding performer in data analysis and strategic planning.
  • Waitress Trainer with 8 years of bartending and waitressing experience.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Collaborative team leader with extensive experience in fair supervision.
  • Experienced Waitress Trainer with framework restaurant environments.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Waitress Trainer with 7 years of successful process improvement and cross-functional collaboration experience.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Monitored and adapted training techniques based on industry trends, resulting in a 18% increase in overall employee service quality.
  • Presented regularly at team leadership meetings, contributing strategic insights that boosted overall dining area efficiency by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and facilitated a training program for new server hires, reducing onboarding time by 44% within the first three years.
  • Trained 8 new hires on point-of-sale system functionality, minimizing register errors by 15 and improving checkout times by 70%.
  • Successfully cross-trained servers in bar-specific roles, enabling better staff flexibility and reducing labor costs by 15 hours per shift.
  • Acted as the liaison between kitchen and waitstaff during training to ensure alignment on special menu items, contributing to a 17% boost in correct dish delivery.
  • Organized hands-on workshops for tenured servers to improve modern dining trends knowledge, contributing to a 7% increase in repeat customers.
  • Devised and refined a mentorship framework for junior waitstaff, directly improving productivity and job satisfaction scores by 73% within several months.
  • Documented and resolved standard which led to category.

Affiliations

  • National Culinary Review participating member
  • National Association of Social Workers
  • National Waitstaff Training Academy alum
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Culinary Federation (ACF)
  • Certified Tourism Ambassador Program (CTA)
  • American Society of Safety Professionals
  • Hospitality Industry Training and Education Institute member
  • American Medical Informatics Association
  • International Food and Beverage Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Effective Communication in Hospitality - Cedar Works
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Performance Based Training Certification - Summit Group
  • Hospitality Leadership Badge - standard
  • Certified Food and Beverage Operations Manager - AH&LA
  • ServSafe Food Handler Certification - metric
  • Conflict Resolution Trainer - Lakeside Partners - 2016

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