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Skills

  • Staff performance evaluation
  • Healthcare staffing
  • Staff development
  • Shelter arrangements
  • Staff recruitment
  • Staff Onboarding
  • Team leadership and supervision
  • Staff development and team building
  • Staff training
  • Staff education

Work Experiences

  • Employers and insurance carriers were informed of my plans, findings, and outcomes.
  • Conducted training sessions on trauma-informed care for all staff, substantially improving the quality of services provided to clients experiencing trauma.
  • Collaborated with community partners.
  • Achieved results in 2019.
  • Assessed client satisfaction levels.
  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.
  • Achieved a consistent 70% increase in resident satisfaction.
  • Collaborated with local businesses.
  • Devised and implemented fundraising strategies that resulted in a total of $2 raised in 18 months.
  • Collaborated with category to develop a job shadowing initiative, helping residents gain practical skills and increasing employment rates by 20%.

Summaries

  • Fundraising, grass-roots support, and organizing public campaigns, protests, and marches are all skills that this talented leader possesses.
  • Case Manager who is well-versed in coordinating care for process people.
  • Attempt to use abilities and make significant changes in the program area.
  • Compassionate and highly organized Shelter Staff.
  • Shelter Staff is a multi-talented Shelter Staff who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Achieved a 83% improvement in resident care plans.
  • Case Manager with experience working in method environments.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.

Accomplishments

  • Drafted detailed reports and case documentation for 9 residents, assisting in ongoing program evaluation and adjustments.
  • Created and implemented a peer mentorship program to enhance resident support, leading to a 42% improvement in resident satisfaction.
  • Facilitated collaborations between the shelter and local community organizations, securing partnerships that increased program exposure and participation by 75%.
  • Collaborated with team of 9 in the development of program.
  • Initiated new donation tracking system, resulting in 6 of donations obtained more effectively in 2019.
  • Trained 5 new staff members on safety protocols and emergency procedures, boosting team readiness and response times by 24%.
  • Revamped volunteer orientation programs, reducing onboarding time by 37% and raising volunteer satisfaction scores by 45% points.
  • Designed and delivered staff training modules on trauma-informed care, improving team competency and adherence to best practices by 36% after 18 months.
  • Collaborated with mental health professionals to provide better support for residents facing crises, improving intervention success rates by 42% over three months.
  • Supervised a staff of 12, ensuring compliance with shelter protocols during high-occupancy periods, leading to fewer safety incidents.

Affiliations

  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Community Reinvestment Act Affiliates
  • Association of Fundraising Professionals (AFP)
  • American Public Health Association (APHA)
  • Coalition for the Homeless: Advocacy & Outreach Training
  • Housing First Partners Conference
  • American Red Cross Disaster Relief Programs
  • Volunteer Match Homeless Advocacy Group
  • Jaycees

Certifications

  • Certificate in Case Management by the National Case Management Network (NCMN)
  • Child Welfare Certification Program by Lakeside Partners
  • Basic Housing Maintenance and Repair Certification by Salesforce
  • Certified Public Health Worker (CPHW) by the National Board of Public Health Examiners
  • Certification in Trauma and Resilience by Lakeside Partners
  • Domestic Violence Risk Assessment Certificate by program
  • Certified Public Accountant (CPA)
  • Certified Nonprofit Professional (CNP) by the Nonprofit Leadership Alliance
  • Emergency Shelter Operations Training by system
  • CompTIA A+ Technician

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