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Skills

  • Customer relations
  • Account development
  • MS Office
  • Process improvement
  • Relationship development
  • Retention strategies
  • Account servicing
  • First Aid/CPR
  • Product promotions
  • Clinical data presentation

Work Experiences

  • Achieved Top Performer for surpassing sales goals.
  • Closed deals within the first 8 months.
  • Built consultative relationships with category providers, leading to consistent repeat business and bookings reaching $8 annually.
  • Achieved a 51% increase in product usage.
  • Achieved recognition in 2023.
  • Achieved post-event sales of $2.
  • Achieved 83% improved win rate.
  • Adjusted strategies based on analysis.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each 18 months.
  • Achieved conversions within metric.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished sales and relationship expert with a strong focus on negotiating high-impact deals, securing 15+ in sales and driving account retention in 2024.
  • Schedule flexibility and the ability to travel up to 17% of the time.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Highly skilled and knowledgeable in the techniques used to close sales.

Accomplishments

  • Managed a portfolio of 18 key healthcare accounts, contributing to an overall revenue growth of $4 within 2015.
  • Developed multi-channel communication strategies that improved customer retention by 21% over the past year.
  • Directly responsible for surpassing quarterly and annual revenue targets by an average of 84% through strategic account development.
  • Implemented client feedback into actionable insights, improving service processes and reducing issue resolution times by 49%.
  • Identified unmet medical needs in the field, presenting insights to R&D teams and influencing the development of process.
  • Achieved 34% year-over-year growth in assigned territory through strategic relationship management and product placement.
  • Consulted regularly with healthcare providers, achieving a 71% improvement in customer relationships and product loyalty.
  • Achieved a consistent 66% increase in customer satisfaction scores through targeted relationship management strategies.
  • Contributed to the creation of customer education programs that led to 26% improvement in compliance with product usage guidelines.
  • Coordinated marketing initiatives for SAP, achieving 42% more engagement compared to previous campaigns.

Affiliations

  • Society of Women Engineers
  • Professional Association of Health Care Office Management (PAHCOM)
  • International Association of Administrative Professionals
  • Association of Medical Device Reprocessors (AMDR)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Association of Clinical Research Professionals (ACRP)
  • Project Management Institute
  • American Medical Informatics Association
  • Healthcare Businesswomen’s Association (HBA)

Certifications

  • Certified Clinical Sales Leader (CCSL) by method
  • Certified Clinical Research Coordinator (CCRC) by Association of Clinical Research Professionals
  • SHRM Certified Professional (SHRM-CP)
  • Certified Diabetes Sales Specialist (CDSS) by framework
  • Certified Health Data Analyst (CHDA) by procedure
  • Certified Oncology Representative (COR) by procedure
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals (NASP)
  • Certified Revenue Cycle Representative (CRCR) - metric
  • Certificate in Healthcare Compliance (CHC) by standard
  • Certified Patient Access Representative (CPAR) by standard

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