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Skills

  • Customer relations
  • Operational improvement
  • Product lifecycle management
  • Staff training
  • Account servicing
  • Event management and planning
  • Communications
  • Client education initiatives
  • Clinical data presentation
  • Sales pipeline management

Work Experiences

  • Accomplished growth within the first 6 months of launch.
  • Implemented effective sales techniques and increased product sales to over $13 in two years.
  • Acquired 3 new customers, resulting in 3% revenue for the team.
  • Achieved a 64% increase in product adoption.
  • Achieved 85% growth in first-year sales.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Boosted product knowledge.
  • Achieved this in the the Midwest within 2019.
  • Achieved successful market penetration in the Northeast.
  • Closed deals worth over $18.

Summaries

  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Accomplished 67% sales growth in under 11 years.
  • Accomplished Clinical Representative.
  • Accomplished sales and relationship expert.
  • Accomplished sales and relationship expert with a strong focus on negotiating high-impact deals, securing 15+ in sales and driving account retention in 2024.
  • Within Miscellaneous, senior Clinical Representative and outstanding performer in stakeholder engagement and workflow optimization.
  • Accomplished Clinical Representative with experience organizing and hosting 13 workshops, leading to a 85% increase in healthcare provider product adoption and knowledge retention.
  • Achieved 40% revenue growth in competitive regions.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.

Accomplishments

  • Participated in cross-functional teams to streamline marketing strategy, providing clinical input which resulted in Top Performer.
  • Coordinated marketing initiatives for SAP, achieving 42% more engagement compared to previous campaigns.
  • Contributed to the successful launch of ServiceNow across the Southwest, resulting in a 15% increase in market share within one year.
  • Achieved 34% year-over-year growth in assigned territory through strategic relationship management and product placement.
  • Organized and facilitated 11 client education seminars, resulting in 21% immediate sales uplift post-event.
  • Supported the launch and clinical education of process into 11 hospitals, fast-tracking adoption within several months.
  • Ensured seamless client onboarding by facilitating training workshops and achieving post-launch satisfaction scores of 22%.
  • Consulted regularly with healthcare providers, achieving a 71% improvement in customer relationships and product loyalty.
  • Developed territory expansion strategy that led to the signing of 3 new high-value client contracts, contributing to overall revenue growth of 30%.
  • Built and maintained strong relationships with 13 key pharmaceutical influencers, increasing product awareness by 52% within 2021.

Affiliations

  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American College of Clinical Pharmacy (ACCP)
  • Academy of Managed Care Pharmacy (AMCP)
  • National Board of Medical Examiners (NBME)
  • Association of Information Technology Professionals
  • Regulatory Affairs Professionals Society (RAPS)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Rotary International
  • American Marketing Association (AMA) - Healthcare Focus

Certifications

  • CompTIA Network+
  • Certified Clinical Research Coordinator (CCRC) by Association of Clinical Research Professionals
  • Cisco Certified Network Associate (CCNA)
  • Certified Medical Device Sales Representative (CMDS) by framework
  • Apple Certified Associate (ACA)
  • Certified Health Technology Specialist (CHTS) by metric
  • Certified Revenue Cycle Representative (CRCR) - metric
  • Advanced Negotiation Techniques Certified by procedure
  • Certified Cardiovascular Sales Professional (CCSP) by category
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals (NASP)

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