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Skills

  • Achieving targeted sales goals
  • Extremely organized
  • Customer Relationship Management (CRM)
  • Skilled in Workday
  • Product testing
  • Excellent verbal and written communication
  • Accurate Order Taking and Delivery
  • Self-motivated
  • Cash handling and reconciliation
  • Event planning and management

Work Experiences

  • Achieved high guest satisfaction.
  • Boosted team efficiency by 72% in 2021.
  • Applied conflict resolution techniques.
  • Achieved consecutive monthly sales targets.
  • Consistently recommended premium menu items to guests.
  • Conducted follow-ups with dissatisfied guests and successfully resolved issues, improving their overall experience and retention.
  • Achieved results within 2018.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Based promotions on guest preferences.
  • Conducted follow-ups with dissatisfied guests.

Summaries

  • Method are well-understood.
  • Capable of training new team members as well as defusing tense situations and customers.
  • Achieved a consistent upselling rate of 29%.
  • Team player who is friendly, punctual, and enthusiastic.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Knowledgable in a variety of design and testing methodologies.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Achieved an average sales increase of $4 per shift.
  • During busy times, team-player who is quick to assist Host/Server with strategic planning.

Accomplishments

  • Played a key part in increasing large-party inquiries by 32% through efficient service and clear communication skills.
  • Organized seasonal and special event menus, boosting event participation by 52%.
  • Worked closely with the marketing team to feature menu items on social media, leading to 11 new followers or engagement within 6 months.
  • Developed and tested streamlined menu descriptions, contributing to a 52% increase in the sale of specific items.
  • Boosted drink sales by upselling premium and signature items, contributing to a 80% rise in total beverage revenue.
  • Led the coordination of events with up to 13 guests, ensuring smooth execution and guest satisfaction.
  • Recorded and addressed frequent guest preferences in POS systems, cultivating regular clientele and repeat visits.
  • Collaborated with management on resource allocation, ensuring a 84% reduction in overtime while maintaining high service quality.
  • Managed cash flow during meal periods, balancing program accounts with 74% accuracy over 14 consecutive shifts.
  • Operated system efficiently, processing transactions with 16% accuracy across high-volume shifts.

Affiliations

  • Member, National Retail Federation - 2015-Present
  • Member, Restaurant and Bar Hospitality Group - 15 Years
  • Participant, Customer Service Management Webinar Series - 2020
  • Member, Council of Hotel and Restaurant Trainers (CHART) - 2016-2019
  • Attended, Introduction to POS Systems Seminar - 2024
  • Member, Professional Server Academy - 2019-Present
  • Affiliate, National Association for Catering & Events (NACE) - 2022-Present
  • Affiliate, International Food & Beverage Professional Network - 2024-Present
  • Affiliate, Formal Dining Professional Network - 2023-Present
  • Member, National Restaurant Association, 2016-Present

Certifications

  • Certified Guest Service Specialist (CGSS)
  • Hospitality Etiquette & Professional Conduct Certification
  • Menu Design and Optimization Certification
  • Certified Professional in Customer Service (CPCS)
  • Cash Handling & POS System Certification
  • Hospitality Leadership Development Certification
  • Bartender Safety and Knowledge Certification
  • Employee Onboarding and Training Certification
  • ServSafe Alcohol Certification
  • Certified Protection Officer (CPO)

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