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Skills

  • Behavioral incident documentation
  • Supervision
  • Customer service
  • Home Visit Coordination
  • Group therapy facilitation
  • Communications
  • Behavioral Health Safety Procedures
  • Regulatory compliance
  • Multi-Disciplinary Team Meetings
  • Medication Distribution Accuracy

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Assisted social workers in developing, coordinating, and leading programs for people with initiative and process concerns.
  • Collaborated with multidisciplinary teams to optimize treatment outcomes, resulting in a 56% improvement in resident behavior evaluations.
  • Achieved personalized milestones within one year.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Oversaw the delivery of category project by method team, which resulted in initiative.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 49% improvement in familial relationships.
  • Conducted regular home visits for 13 clients, ensuring compliance with individual care plans and increasing client satisfaction by 64%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Residential Care Counselor with proven success in multidisciplinary team settings. Over 13 years of experience in coordinating with healthcare professionals to improve behavioral outcomes by 34%.
  • Achieved 60% adherence rate.
  • 5 years of experience in documentation and reporting.
  • Achieved 58% adherence rate over three years.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Residential Care Counselor is a multi-talented Residential Care Counselor who is consistently rewarded for planning and operational improvements.
  • Collaborated with healthcare professionals.
  • Adept at conflict resolution.
  • Compassionate care advocate with a talent for supporting family reintegration through structured visits. Achieved a 29% improvement in resident-family relationships within 8 months.

Accomplishments

  • Analyzed data on resident health outcomes using Salesforce, identifying patterns that led to a 49% reduction in incident reports over 18 months.
  • Collaborated with team of 13 in the development of procedure.
  • Developed comprehensive discharge plans, resulting in decreased relapse rates for 3 residents over the past year.
  • Initiated a life-skills training module for adult residents, resulting in 84% higher independence in housing and employment outcomes.
  • Worked with local community services to enhance post-care resident transitions, lowering recidivism rates by 59% in 3 months.
  • Leveraged Non-Violent Crisis Intervention (NVCI) techniques during high-stress scenarios, successfully de-escalating 10 incidents without need for external intervention.
  • Worked closely with clinical staff to review medication compliance, increasing adherence rates by 44% over one year.
  • Trained 10 new staff members on Non-Violent Crisis Intervention (NVCI), decreasing resident behavioral incidents by 16% in 18 months.
  • Monitored and evaluated care outcomes using Tableau, producing quarterly reports that secured additional funding for resident programs.
  • Facilitated care coordination with external providers to ensure continuity of care, leading to a 77% improvement in health outcomes among long-term residents.

Affiliations

  • NADSP (National Alliance of Direct Support Professionals)
  • Case Management Society of America (CMSA)
  • American Orthopsychiatric Association (OPA)
  • Society for Clinical Social Work (SCSW)
  • International Council of Nurses
  • Certified Addiction Specialist (CAS) affiliation
  • Behavior Analyst Certification Board (BACB)
  • American Association for Marriage and Family Therapy (AAMFT)
  • Association for Multicultural Counseling and Development (AMCD)
  • American Medical Informatics Association

Certifications

  • Certified Mental Health Technologist (CMHT)
  • Certification in Medication Management for Residential Care Providers
  • Certified Case Manager (CCM)
  • Google Certified Professional Cloud Architect
  • Certified Case Coordinator for Human Services (CCCHS)
  • ALICE Training: Active Shooter Response Certification
  • Certified Professional in Healthcare Quality (CPHQ)
  • Cisco Certified Network Associate (CCNA)
  • National Certified Counselor (NCC)
  • Microsoft Certified Systems Engineer (MCSE)

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