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Skills

  • Family Integration Support
  • Organization
  • Documentation Software Proficiency Jira
  • Time management and prioritization
  • Problem resolution
  • Process improvement
  • Regulatory compliance
  • Relationship development
  • Case Reporting Accuracy
  • Group facilitation and mediation

Work Experiences

  • Awarded in 2016.
  • Cultivated a trusting relationship with residents by regularly checking in on emotional needs and providing active listening, which reduced complaints by 40%.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Achieved a 23% reduction in resident conflicts.
  • Coordinated with local services.
  • Achieved 49% improvement in familial relationships.
  • Advocated for residents during service planning and review meetings, resulting in the delivery of appropriate care resources in 2016.
  • Achieved 23% improvement.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Spoke with initiative and standard groups to increase community engagement and program outreach.

Summaries

  • Achieved 28% accuracy rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed Residential Care Counselor.
  • Achieved a 26% reduction in resident incidents.
  • Accomplished this within two years.
  • Project management is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Collaborative Residential Care Counselor with proven success in multidisciplinary team settings. Over 13 years of experience in coordinating with healthcare professionals to improve behavioral outcomes by 34%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 5 years of experience in documentation and reporting.
  • Adhered to HIPAA guidelines.

Accomplishments

  • Initiated a life-skills training module for adult residents, resulting in 84% higher independence in housing and employment outcomes.
  • Introduced data-driven care protocols, which improved care standardization and resulted in a 21% decrease in adverse incidents over the past year.
  • Collaborated with multidisciplinary teams on complex case reviews, leading to 41% more accurate and effective care planning.
  • Developed a mentorship program for new staff, improving retention rates of new hires by 67% in 2021.
  • Trained 10 new staff members on Non-Violent Crisis Intervention (NVCI), decreasing resident behavioral incidents by 16% in 18 months.
  • Designed and implemented family support workshops that improved resident-family relationships, increasing family participation in care meetings by 21%.
  • Monitored and evaluated care outcomes using Tableau, producing quarterly reports that secured additional funding for resident programs.
  • Facilitated care coordination with external providers to ensure continuity of care, leading to a 77% improvement in health outcomes among long-term residents.
  • Developed a comprehensive crisis intervention plan for 2 residents, reducing the need for external emergency services by 23%.
  • Documented and resolved category which led to standard.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Counseling Association (ACA)
  • Society of Women Engineers
  • International Society of Trauma and Dissociation (ISSTD)
  • Society for Clinical Social Work (SCSW)
  • Council on Accreditation (COA) for Behavioral Health Organizations
  • Association for Play Therapy (APT)
  • Association for Multicultural Counseling and Development (AMCD)
  • American Mental Health Counselors Association (AMHCA)

Certifications

  • Mental Health First Aid Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • National Certified Counselor (NCC)
  • Residential Social Work Certification (RSWC)
  • Certified Trauma Responder (CTR)
  • Certified Mental Health Technologist (CMHT)
  • Certified Youth and Family Specialist (CYFS)
  • Residential Child and Youth Care Professional Certification (RCYCP)
  • Project Management Professional (PMP)
  • CompTIA Network+

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