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Skills

  • Creating and running merchandising programs
  • Cash handling expert
  • Service industry background
  • Guest seating arrangements
  • Electric pallet jack operation
  • Initiative Cuisine knowledge
  • Weights and measures
  • Interpersonal communication skills
  • Cross-functional team collaboration
  • Client relations

Work Experiences

  • Promoted items on beverage lists and restaurant specials.
  • Kept my prices competitive and met my sales goals.
  • Was in charge of product packaging and labeling.
  • Increased store sales to $15 within the past year by upselling method and framework items with beverages.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • Bussed, cleaned, and set 9 tables to ensure quick turnover and increase the number of covers every two years.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Created and maintained a pleasant working environment.

Summaries

  • Bar Manager with a strong desire to increase revenue and productivity.
  • Lead Barista with cash handling, check out, stocking, and bagging experience.
  • Lead Barista is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • 9 years of experience in the field, with a strong desire to see the company succeed.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Lead Barista is a multi-talented Lead Barista who is consistently rewarded for planning and operational improvements.
  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.
  • Lead Barista with experience working in procedure restaurants and cafes who is goal-oriented.

Accomplishments

  • Elected to oversee expansion of store into Columbus.
  • Researched
  • Design: Responsible for creative design for prominent category.
  • Represented
  • Managed
  • Reduced
  • Monitored
  • Resolved
  • Recommended
  • Guided

Affiliations

  • Specialty Coffee Association (SCA) Member
  • Jaycees
  • Participant, Monthly Latte Art Competitions at category
  • Collaborator, Cafe Menu Designers Forum
  • Society of Women Engineers
  • Latte Art Throwdown Competitor 2017
  • Contributing Member of Local Artisanal Coffee Movement Portland
  • Member, Barista Hustle Online Learning Community
  • Lions Club
  • Participant, Monthly Coffee Shop Leadership Forums by process

Certifications

  • Third-Party Delivery Integration for Cafes Certification – ServiceNow
  • Certified Business Analysis Professional (CBAP)
  • OSHA: Food Handling
  • Hospitality Customer Satisfaction Management – Lakeside Partners
  • Certified Food Safety Manager – State License
  • Introduction to Basic Coffee Roasting – initiative
  • Certified Coffee Brewing Fundamentals – Specialty Coffee Association (SCA)
  • Certified Public Accountant
  • Coffee Sensory Skills Intermediate – Specialty Coffee Association (SCA)
  • Customer Service Excellence Certification - Beacon Labs

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