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Skills

  • Team Leadership
  • Business operations
  • Inventory management
  • Food tray carrying
  • Inventory
  • Item promotion
  • Equipment maintenance
  • Process improvement
  • Safe food handling
  • Service industry background

Work Experiences

  • Was in charge of loading customer bags into cars.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
  • Was in charge of conducting annual performance evaluations.
  • Was in charge of product packaging and labeling.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • I'm an expert baker of artisan breads and pastries.
  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Maintained a professional relationship with union officials that was appropriate.
  • Created sales and profit margin plans, kept margins in check, and set turnover goals.

Summaries

  • Lead Barista with cash handling, check out, stocking, and bagging experience.
  • Lead Barista with over 4 years of experience in customer service environments.
  • Experienced meat and deli department associate with over 13 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Restaurant professional with strong money management and food preparation skills.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Grocery store associate who has worked in both the bakery and the prepared foods departments.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.
  • Food and wine pairing is something she excels at.
  • Lead Barista with a strong work ethic, interpersonal skills, and experience in customer service.

Accomplishments

  • Guided
  • Resolved product issue through consumer testing.
  • Initiated
  • Prepared
  • Elected to oversee expansion of store into Columbus.
  • Reorganized grocery store merchandise and displays, increasing output by 12%.
  • Generated a 3% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Recommended
  • Earned “metric” Award for initiative.
  • Documented and resolved procedure which led to program.

Affiliations

  • Barista Guild Certified Professional
  • National Association of Social Workers
  • Lead Barista Task Force, CoffeeShop Innovation Summit 2019
  • Specialty Coffee Association (SCA) Member
  • Association for Computing Machinery
  • Alumnus, Advanced Coffee Making Course from system
  • Participant, Barista Leadership Conference 2015
  • Member, Coffee Competitions Organization, Latte Art Division
  • First Aid & CPR/AED Certified through procedure
  • Toastmasters

Certifications

  • Customer Service Excellence Certification - Beacon Labs
  • Café Business Operations and Barista Management Certification – Northwind
  • Coffee Sensory Skills Intermediate – Specialty Coffee Association (SCA)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • OSHA: HACCP
  • Forklift Safety and Operation in Foodservice – Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Food Safety Manager – State License
  • Salesforce

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