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Skills

  • Cosmetology for deceased
  • Body handling equipment operation
  • Inventory management
  • Organization
  • Process improvement
  • Crematory maintenance
  • Budgets
  • Cross-functional team collaboration
  • Compliance with funeral regulations
  • Project organization

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Balanced daily operations with funeral needs.
  • Oversaw the delivery of framework project by method team, which resulted in framework.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed and provided cosmetic restorations.
  • Consistently communicated with mourning families before and after services, demonstrating compassion and maintaining a high level of emotional support.
  • Boosted eco-conscious product sales by $5 annually.
  • Kept financial records for 2 employees, such as payroll records.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adhered to PMP standards.

Summaries

  • Compassionate Mortuary Assistant.
  • Assisted grieving families.
  • Conducted embalming.
  • Calm under pressure.
  • Accomplished Mortuary Assistant.
  • Adhered to CPA standards.
  • Collaborative Mortuary Assistant with a record of working effectively with cross-department teams, resulting in 34% enhanced coordination of funeral services and embalming processes.
  • Committed to seamlessly coordinating funeral services and offerings to make the funeral and burial process easier for bereaved families.
  • Client-focused Mortuary Assistant with expertise in guiding families through personalized funeral preparation and product suggestions, enhancing their overall satisfaction during emotional times.
  • Adhered to ITIL safety standards.

Accomplishments

  • Implemented digital tracking to monitor service phases for 6 ongoing cases, resulting in a 39% reduction in administrative errors.
  • Successfully oversaw over 18 cremation procedures while adhering strictly to legal and family requirements.
  • Assisted in on-site body handling for transfer and final delivery, ensuring all state and federal transportation laws were adhered to.
  • Resolved product issue through consumer testing.
  • Managed sensitive data with precision, using Asana resulting in a compliance audit success rate of 60%.
  • Implemented new inventory control system resulting in an optimized process, reducing emergency orders by 29%.
  • Maintained accurate and confidential records for over 17 deceased individuals per month, ensuring compliance with all state and federal regulations.
  • Provided empathetic and attentive guidance to grieving families, resulting in a 21% improvement in overall customer satisfaction.
  • Designed new body preparation procedures which reduced time handling cases by 11 minutes without compromising care quality.
  • Assessed and replenished supply inventories (PPE, embalming fluids, chemicals) weekly, minimizing last-minute order disruptions.

Affiliations

  • Society of Human Resource Management
  • Jaycees
  • International Council of Nurses
  • European Association of Embalmers
  • International Cemetery, Cremation & Funeral Association (ICCFA)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Lions Club
  • International Order of the Golden Rule (OGR) Supplier Network
  • Academy of Professional Funeral Service Practice (APFSP)

Certifications

  • Ethics and Best Practices in Death Care Certification by process
  • Legalities in Funeral Arrangements Certification by method
  • Professional Funeral Director and Embalmer License by Oregon
  • Certified Public Accountant (CPA)
  • Certified Funeral Service Practitioner (CFSP) by procedure
  • Certified Public Accountant
  • Restorative Art Certification by process
  • CompTIA Network+
  • Embalmer Certification by process
  • Certified Repatriation Specialist by initiative

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