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Skills

  • Hardware evaluation
  • Breastfeeding education
  • Risk management processes and analysis
  • Dosage calculation
  • Clinical judgment
  • User interface understanding
  • Bilingual in Portuguese and Mandarin
  • One-on-one Instruction
  • Team Leadership
  • X-Ray Development

Work Experiences

  • Infection Control and Critical Incidents, Risk Management, and Quality Improvement Plans were all under my watchful eye.
  • Worked closely with the management team to make necessary improvements and meet the needs of the residents.
  • Led a clinical team in providing care services that improved the health of residents.
  • Collaborated with teachers, administrators, and guardians to determine the needs of individual students.
  • Assigned work areas to employees, scheduled staff breaks, and approved overtime.
  • Collaborated with a group of registered nurses to ensure the overall health of all patients.
  • Ensured treatment efficacy by keeping track of treatment regimens.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Aided in the resolution and fulfillment of client requests as well as internal operational issues.

Summaries

  • Exceptional at providing individualized care and education to families.
  • Dedicated to long-term problem solving and achieving big-picture objectives.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • In procedure environments, a caring Quality Improvement Coordinator is passionate about maximizing patient care standards.
  • Expert in all aspects of patient care and adept at delegating tasks based on the needs of patients and the abilities of the staff.
  • With knowledge of Adobe Creative Suite use, adept at working closely with midwives and doctors.
  • Scrum Master certified
  • Knowledge of how to use QuickBooks and the ability to triage situations quickly.
  • While assisting doctors, she is skilled at quickly setting up rooms and closely monitoring vitals.
  • Capable of fostering relationships with a diverse patient population.

Accomplishments

  • Managed appointment scheduling for over 13 patients per day through system, reducing cancellations and no-shows by 82%
  • Achievement: Reduced average patient wait time by 34% through streamlined registration and check-in processes.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Collaborated with the IT department to identify software gaps, introducing system upgrades that increased clinic efficiency by 54%.
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Taught 2 classes per semester.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Research: Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Assisted patients with understanding their insurance coverage, contributing to a 68% increase in successfully processed claims.
  • Facilitated weekly interdepartmental meetings to synchronize efforts across departments, reducing scheduling conflicts by 69%.

Affiliations

  • Volunteered with initiative, connecting patients with essential services and improving patient care coordination.
  • Certification in Healthcare Technology from QuickBooks, specializing in reducing document processing errors during the transition to EMR systems.
  • Attended training sessions by the National Association of Healthcare Revenue Integrity (NAHRI), focusing on reducing errors in order fulfillment and workflows.
  • Member of the Association of Clinical Administrators (ACA), contributing to continuous improvement in clinical workflows and patient care coordination.
  • Engaged participant in the National Association of Healthcare Access Management (NAHAM), enhancing skills in patient access services and healthcare front office procedures.
  • Member of the Association for Patient Experience (AfPE), contributing to the continuous improvement of patient satisfaction and service.
  • Ongoing membership in the National Healthcare Collectors Association (NHCA) to manage patient payments and reduce outstanding balances.
  • Member of the Medical Group Management Association (MGMA), enhancing my knowledge of medical practice management and patient services.
  • Regular attendee of seminars organized by the National Council on Administrative Medical Assistants (NCAMA), focusing on multi-disciplinary team coordination.
  • Contributing member of the Patient-Centered Primary Care Collaborative (PCPCC), focused on improving patient outcomes and care coordination.

Certifications

  • CPR certified through American Heart Association
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Healthcare Financial Management Certified Specialist (HFMA) 2022
  • Certificate in Multilingual Patient Communication from Vantage 2021
  • Basic Life Support (BLS) Certification by American Heart Association initiative
  • Pediatric Nursing Certification Board (PNCB)
  • Certified in Diabetes Management
  • Certified Healthcare Access Manager (CHAM) by the National Association of Healthcare Access Management (NAHAM) 2019
  • Healthcare Customer Service Excellence Certification by Beacon Labs 2024
  • Certified Medical Interpreter (CMI) for Patient Access 2021 by Vantage

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