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Skills

  • Vendor negotiation
  • Sales trend analysis
  • Public speaking
  • Inspection reviews
  • Staff development
  • Problem resolution
  • Sales forecasting
  • Relationship development
  • Inventory management
  • Process improvement

Work Experiences

  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Established strong, professional relationships with First Assistant Managers and residents by promoting team collaboration and providing exceptional service.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Created framework and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Kept a sufficient number of market-ready units on hand at all times.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Knowledgable in a variety of design and testing methodologies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Increased
  • Recorded
  • Established
  • Researched
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Prepared
  • Implemented customer loyalty programs, successfully increasing repeat customer rates by 38% over a 18 months period.
  • Emphasized team engagement through regular feedback, increasing employee retention rates by 84%.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • Institute for Supply Management (ISM)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Board member, Local Small Business Association
  • Society for Human Resource Management (SHRM)
  • Association for Talent Development (ATD) - Professional Development Chapter
  • Member, Retail Merchandising and Marketing Association (RMMA)
  • Vice President, Local Chamber of Commerce
  • National Retail Federation (NRF) Membership

Certifications

  • Certified Public Accountant
  • Certified Process Improvement Specialist
  • Customer Experience Professional Certification (CCXP)
  • Certified Employee Engagement Professional
  • Certified Hiring Manager (CHRM)
  • CompTIA Network+
  • Retail Sales and Strategy Management Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sales and Marketing Professional (CSMP)
  • Certified Public Accountant (CPA)

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