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Skills

  • Customer service
  • Communications
  • Method equipment
  • Equipment maintenance and troubleshooting
  • Operational improvement
  • Team management
  • Preventive maintenance
  • Supervision
  • Multilingual communication skills
  • Environmental compliance with water-based paints

Work Experiences

  • Installed procedure, metric, and procedure components that were new or refurbished.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Conducted thorough inspections of trailers and campers in order to assess maintenance issues and identify areas that needed to be repaired.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved flawless results.
  • Achieved recognition by Outstanding Service Award for excellence in craftsmanship.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Achieved OSHA-level safety standards.
  • Achieved high accuracy in cost estimates.
  • Transported Tableau to three years customer locations.

Summaries

  • Coatings withstand rigorous industry standards.
  • Proven ability to work on and repair various RVs, systems, appliances, and components.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved perfect color matches on every project.
  • Certified in Six Sigma, with a solid background in vehicle refinishing that includes expertise in environmentally friendly water-based paints and adherence to strict Seattle environmental standards.
  • Applied knowledge of industry advancements.
  • Achieved timely and high-quality results.
  • Adherence to strict Chicago environmental standards.
  • Refinish Technician with 17 years of successful risk assessment and performance reporting experience.
  • Standard, initiative, and method requirements are all well-understood.

Accomplishments

  • Enhanced workshop productivity by developing and implementing a streamlined workflow for refinishing processes, reducing overall project time by 73% hours per vehicle.
  • Implemented corrective measures based on customer feedback, leading to a 18% increase in repeat business over several months.
  • Led a 5-technician crew tasked with meeting or exceeding production benchmarks on custom refinishing projects for standard.
  • Reduced project delivery times by 18 hours on average by fine-tuning sanding and prep procedures using modern refinishing tools.
  • Collaborated with the design team on custom builds, completing refinishing work within a compressed timeframe of 8 days without sacrificing quality.
  • Reduced re-application of coatings by 46% via the adoption of precision sanding and prep methods, saving on material costs.
  • Conducted detailed inspections of refinished vehicles, decreasing post-delivery concerns by 42% across 4 projects.
  • Resolved product issue through consumer testing.
  • Documented and resolved category which led to standard.
  • Performed expert-level color matching, receiving 16 customer commendations for achieving custom finishes on high-end vehicles.

Affiliations

  • Acme Automotive Finishes - Certification in Advanced Finishing Techniques
  • Paint and Coating Working Group - Steering Committee Member
  • Vintage Auto Refinishing and Restoration Association (VARA) - Member
  • Innovative Paint Solutions Forum - Participant
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Refinish Distributors Alliance (RDA) - Member
  • Freemason
  • International Association of Administrative Professionals
  • Automotive Paint and Coating Professionals (APCP) - Network Participant

Certifications

  • Certified Axalta Coating Systems Refinisher
  • Salesforce
  • CompTIA A+ Technician
  • Daimler AG Approved Refinish Certification
  • Automotive Service Association (ASA) Certified Estimator
  • Microsoft Certified Systems Engineer (MCSE)
  • Dupont Waterborne Systems Training Certification
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • PPG Envirobase High Performance Waterborne Certification

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