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Skills

  • Crisis intervention techniques
  • Data entry
  • Operational improvement
  • Project management
  • Team management
  • State regulations knowledge
  • Team Leadership
  • Risk management processes and analysis
  • Relationship development
  • Budgets

Work Experiences

  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Checked vital signs on a two years basis and contacted Care Worker if there were any health concerns or behavioral changes with the patients.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Accommodated clients with varying physical and mental needs.
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations.
  • Did basic housework such as mopping, dishwashing, vacuuming, garbage disposal, and dusting.
  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Committed healthcare professional with 12 years of successful home healthcare experience.
  • Cooking meals, organizing schedules, and updating documentation are all skills I have.
  • Care Worker dedicated to providing comprehensive personal support to process clients.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Personal Care worker with extensive experience in providing high-quality in-home care.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Clear understanding of project management and client relations as well as strategic planning training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Increased sales 16% over 18 months.
  • Contributed to building an individualized care planning process, resulting in reduced rehospitalization rates by 61% over one year.
  • Supported clients in achieving greater independence by providing coaching in adaptive behaviors, enhancing life skills by 85% for 15 individuals.
  • Collaborated with healthcare professionals and family members to create personalized care plans for 7 clients, improving overall care quality by 48%.
  • Trained 11 new caregivers in dementia care best practices, significantly improving team efficiency and client satisfaction by 50%.
  • Assisted 10 clients with meal planning and nutritional support, improving their dietary habits and overall health over 6 months.
  • Collaborated with team of 7 in the development of category.
  • Orchestrated daily living activities to maintain client autonomy, leading to improved mental and emotional well-being for 3 clients.
  • Monitored vital signs daily for 8 clients, escalating concerns to medical professionals, contributing to a 53% reduction in emergency room visits by 2020.
  • Cultivated productive relationships with families of dementia patients to track changes in behavior and care needs, boosting communication efficiency by 65%.

Affiliations

  • Project Management Institute
  • Association for Gerontology in Higher Education (AGHE)
  • Direct Care Alliance (DCA)
  • National Association of Social Workers
  • International Council of Nurses
  • National Association for Home Care & Hospice (NAHC)
  • Hospice and Palliative Nurses Association (HPNA)
  • Council on Aging and Human Services
  • United States Personal Care Association (USPCA)
  • Alzheimer's Association Caregiver Support Network

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Assisted Living Administrator (CALA)
  • Trauma-Informed Care Certification
  • Autism Certification - Beacon Labs
  • Certificate in Mental Health First Aid – Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Personal Care Assistant (PCA)
  • Nonviolent Crisis Intervention Certification, Crisis Prevention Institute (CPI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)

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