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Skills

  • Table setting
  • Presentation skills
  • Inventory management
  • Bill computation
  • Deboning meat
  • Product stocking
  • Safe food handling
  • Cake decorating skills
  • Food tray carrying
  • Standard equipment

Work Experiences

  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Was in charge of handling money, balancing tills, processing credit card payment batches, and preparing bank deposits while maintaining accuracy of 12%.
  • Followed safe working practices, food safety regulations, and company policies.
  • I'm an expert baker of artisan breads and pastries.
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Keep meat products at the proper temperature and humidity.

Summaries

  • Food Service Associate with experience working in category restaurants and cafes who is goal-oriented.
  • Store Manager with 15 years of experience in grocery and natural foods stores.
  • Food Service expert with 12 years of experience in the service industry.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With 14 years of experience serving category food, capable Food Service Associate.
  • To increase patron satisfaction, work effectively in teams to prepare timely, high-quality food.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Food and wine pairing is something she excels at.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.

Accomplishments

  • Recognized for providing exceptional customer service in resolving guest complaints, leading to a 84% increase in customer satisfaction scores.
  • Assisted in the development of a customer loyalty program that increased returning guests by 16%.
  • Recognized for maintaining high levels of food safety and hygiene during an external audit, with system score.
  • Minimized complaints and improved guest retention by responding to feedback and resolving issues within 18 months, increasing repeat customers by 62%.
  • Resolved a major operational bottleneck by redesigning staff workflows during peak hours, delivering a reduction in total meal prep time by 31%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained peak restaurant efficiency during process, increasing table/floor capacity by 46% without affecting service quality.
  • Improved table turnover by 80% through strategic seating arrangements and efficient service strategies.
  • Collaborated with team of 18 in the development of system.
  • Effectively managed customer flow during busy hours, achieving a 52% reduction in customer wait times.

Affiliations

  • Toastmasters
  • Rotary International
  • International Sommelier Guild
  • Society of Human Resource Management
  • International Food and Beverage Association
  • Association for Healthcare Foodservice
  • Safe Quality Food Institute
  • European Federation of Food Science and Technology
  • Hospitality Sales and Marketing Association International
  • Jaycees

Certifications

  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) by Vantage
  • Food Handler's Certification by Ohio
  • Google Certified Professional Cloud Architect
  • Quality Assurance in Food Service by procedure
  • Customer Service Excellence Certification by Meridian
  • Nutrition and Wellness Certification by framework
  • First Aid and CPR Certification by Beacon Labs
  • Advanced Food Hygiene Certificate by Cedar Works

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