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Skills

  • POS standard proficiency
  • Upselling techniques
  • Product stocking
  • Venue accommodations
  • Safe food handling
  • Cash handling expert
  • Daily specials memorization
  • Guest seating arrangements
  • Team Leadership
  • Employee training

Work Experiences

  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • I'm an expert baker of artisan breads and pastries.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • Backed the restaurant's closure, restocking, and reporting of shortages.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Collaborated on hiring and firing decisions with management.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.

Summaries

  • Food Service Associate with experience working in category restaurants and cafes who is goal-oriented.
  • Reliable and hardworking, with excellent communication and direction-following abilities.
  • Advanced risk assessment and vendor management abilities from a seasoned process professional.
  • Food and wine pairing is something she excels at.
  • Food Service Associate with extensive experience in foodservice and related positions.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Excellent multitasking abilities and a calm demeanor in high-pressure situations.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Food Service Associate with over 17 years of experience in customer service environments.
  • Food Service Associate with 16 years of successful project management and budget management experience.

Accomplishments

  • Proposed adjustments to kitchen schedules that optimized labor allocation and reduced overtime costs by 43%.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to metric.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Developed and tested a new menu section that offered healthier options, resulting in a 82% rise in health-conscious customer purchases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized in 2018 for achieving standard during company-wide service quality review.
  • Recognized for maintaining high levels of food safety and hygiene during an external audit, with system score.
  • Consistently received a 100% rate of customer satisfaction.

Affiliations

  • American Society of Safety Professionals
  • Association for Healthcare Foodservice
  • Rotary International
  • ServSafe Certification
  • Foodservice Educators Learning Community
  • Hospitality Sales and Marketing Association International
  • International Sommelier Guild
  • International Association of Culinary Professionals
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Food Handler's Certification by Ohio
  • CompTIA Security+
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Alcohol Service Certification by North Carolina (TIPS)
  • Certification in Nutritional and Dietary Restrictions by Vantage
  • Safe Food Handling Certificate by Georgia
  • Customer Service Excellence Certification by Meridian
  • Leadership in Hospitality Management Certificate by Beacon Labs
  • CompTIA Network+

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