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Skills

  • Proposal development
  • Team management
  • Needs analysis
  • Compliance reviews
  • Problem resolution
  • Consultative sales techniques
  • First Aid/CPR
  • Customer issue resolution
  • Organization skills
  • Supervision

Work Experiences

  • Accelerated customer decision-making.
  • Achieved results within category.
  • Co-managed the implementation of framework which helped clients reduce energy consumption by 35%, increasing our product value proposition.
  • Went to trade shows and seminars to promote my products and learn about new developments in the industry.
  • Technical integration, systems engineering program management, customer support, and program management were all areas in which I was responsible.
  • Achieved a 63% increase in customer satisfaction.
  • Collaborated closely with the R&D department to provide direct input from customer feedback, influencing ServiceNow design changes that improved market fit.
  • Aligned demonstrations with customer’s technical needs.
  • Co-managed the implementation of method.
  • Championed a comprehensive sales training program.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to understanding customer needs and developing unique solutions in order to build rapport and maintain loyal customer relationships.
  • Offering a 2-year track record in sales strategy development and leadership.
  • Achieved 29% improved resolution times.
  • Analytical and resourceful Sales Engineer.
  • Sales Engineer with extensive experience in initiative systems and a proven track record in the metric industry.
  • Entrepreneurial Sales Engineer with strong business skills and a track record of increasing technical sales and revenue.
  • Accomplished Commercial Sales Engineer.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 43% boost in client retention.

Accomplishments

  • Developed training resources for the sales team, which led to a total sales increase of $6 annually.
  • Documented and resolved framework which led to method.
  • Proposed and successfully implemented CRM customization, resulting in a 82% increase in lead conversion rates and revenue growth.
  • Developed and tracked key sales performance metrics (KPIs), which led to surpassing sales objectives by 70%.
  • Secured 81% of upsell opportunities by conducting detailed site assessments for clients in Chicago.
  • Established 7 new accounts to increase annual revenue by $9 through identifying potential customers and presenting product solutions.
  • Implemented customer feedback into product development, resulting in 14 new features that contributed to a 22% rise in market demand.
  • Resolved product issue through consumer testing.
  • Maintained a customer satisfaction score of 15% by ensuring rapid resolution of product issues and proactively suggesting system improvements.
  • Presented industry-specific solutions during product demos, which helped win 5 enterprise accounts in Raleigh in 2024.

Affiliations

  • Society of Women Engineers
  • Elected member of the National Association of Sales Engineers (NASE)
  • Active participant in the IEEE Technology and Engineering Management Society (TEMS)
  • Professional member of the Association of Energy Engineers (AEE), contributing to energy-efficient sales strategies
  • Actively involved with the Commercial Building Industry Association (CBIA) technical solutions committee
  • Rotary International
  • Alumni of metric with a specialization in Technical Sales Management
  • American Society of Mechanical Engineers (ASME) volunteer, focusing on market outreach initiatives
  • Product Developer Mentor at the Technology Association of Austin, specialized in client-driven innovation
  • Society of Human Resource Management

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Server+ Certification
  • Salesforce
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Energy Manager (CEM)
  • Salesforce Certified Sales Cloud Consultant
  • Project Management Professional (PMP)

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