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Skills

  • Process improvement
  • Data-driven decision making
  • Formal presentation skills
  • Problem resolution
  • Organization skills
  • Project organization
  • Program management expertise
  • Team management
  • Microsoft Office Suite
  • MS Outlook proficiency

Work Experiences

  • Achieved a 28% reduction in customer churn.
  • Assisted with market research activities such as the development of metrics and requirements, as well as risk management.
  • Proposed new product variants and product evolution ideas.
  • Accelerated average resolution time by 51%.
  • Participating in tradeshows was recommended as a way to foster growth within key accounts.
  • Prepared cost estimates by studying customer documents and consulting with project managers.
  • Achieved a 23% conversion rate of leads into sales.
  • Technical integration, systems engineering program management, customer support, and program management were all areas in which I was responsible.
  • Analyzed and kept track of sales forecasting data.
  • Achieved results in 2024.

Summaries

  • Achieved 62% year-over-year growth.
  • Achieved growth in the Columbus market through strategic client engagement.
  • Commercial Sales Engineer with 14 years of successful team leadership and process improvement experience.
  • Sales Engineer with exceptional consultative sales skills to assist customers in resolving technical issues.
  • Friendly and outgoing, with a natural ability to forge important bonds through communication, customer service, and negotiation.
  • Expert at collaborating with customers to identify IT challenges and develop practical solutions.
  • Commercial Sales Engineer is a multi-talented Commercial Sales Engineer who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attuned to client needs.
  • Achieved a 28% improvement in market competitiveness for Salesforce.

Accomplishments

  • Trained over 5 clients on new product lines, resulting in a 81% increase in product adoption and recurring sales.
  • Executed and improved repeat business strategies by introducing a loyalty program that increased return clients by 37%.
  • Collaborated with 4 stakeholders to streamline pricing negotiations, reducing deal closure times by 37%.
  • Collaborated with cross-functional teams to reduce customer onboarding time by 19%, leading to faster project delivery and higher client satisfaction.
  • Led technical sales presentations that secured deals valued at $17, contributing to Workday’s dominant market share in 2018.
  • Implemented customer feedback into product development, resulting in 14 new features that contributed to a 22% rise in market demand.
  • Collaborated with team of 18 in the development of initiative.
  • Proposed and successfully implemented CRM customization, resulting in a 82% increase in lead conversion rates and revenue growth.
  • Achieved 55% year-over-year sales growth by leveraging in-depth product knowledge and targeting Chicago-specific client needs.
  • Resolved product issue through consumer testing.

Affiliations

  • Graduate member of the Haas School of Business Engineering Leadership Program in 2015
  • Freemason
  • American Society of Mechanical Engineers (ASME) volunteer, focusing on market outreach initiatives
  • Alumni of metric with a specialization in Technical Sales Management
  • Part of the governing board at the Global Sales Engineering Council (GSEC) focusing on cross-departmental collaboration
  • Member of the International Business Expansion Council’s (IBEC) engineering innovation taskforce
  • International Society of Automation (ISA) Regional Symposium Participant in 2015
  • Member of the Market Expansion and Strategy Development panel at the Society of Sales Engineering (SSE)
  • Active participant in the IEEE Technology and Engineering Management Society (TEMS)
  • Member of the Association of Business Development Professionals (ABDP) since 2018, specialized track in technical sales

Certifications

  • Certified Internet of Things (IoT) Engineer – Sales Specialization
  • Certified Cloud Security Professional (CCSP)
  • Solution Selling Sales Process Certification Ironclad Systems
  • Certified in Energy Auditing & Conservation Harbor & Co.
  • Certified Public Accountant (CPA)
  • IBM Certified Technical Sales Specialist Tableau
  • Lean Six Sigma Green Belt Certification
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified IT Sales Professional (CompTIA Cloud+)
  • Certified Digital Transformation Expert Ironclad Systems

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