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Skills

  • Substance abuse treatments
  • Problem resolution
  • Organization
  • Fee dispute resolution
  • Cross-border settlement procedures
  • Regulatory compliance
  • Advanced settlement systems/software knowledge
  • Cross-departmental collaboration
  • Family reunification specialist
  • Client issue escalation and resolution

Work Experiences

  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Provided comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Audited settlement fees and adjustments.
  • Assisted in managing settlement-related projects.
  • Achieved a 68% lower error rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Actively engaged with Raleigh regulators.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Answered 4 calls per two years to help customers with their questions and concerns.

Summaries

  • Committed Domestic Settlements Processor.
  • Aligned settlement strategies with business goals.
  • Achieved savings through workflow automation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at balancing regulatory constraints with operational goals, managing to reduce compliance-related penalties by 60% while maintaining high settlement accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Offering 12 years of successful social work performance.
  • Collaborative Domestic Settlements Processor with expertise in engaging multiple departments such as compliance, legal, and finance to enhance the accuracy of settlement documentation.
  • Committed Domestic Settlements Processor with a strong track record of improving customer satisfaction through a client-first approach, consistently reducing settlement times by 79%.
  • Accomplished analyst skilled at identifying high-risk settlement discrepancies.

Accomplishments

  • Enhanced financial settlement forecasting by analyzing historical data, resulting in reduced discrepancies for procedure.
  • Championed the revision of outdated processing workflows, reducing settlement processing times by 82% and improving transaction accuracy by 82%.
  • Managed a high-volume transaction settlement process, ensuring compliance with industry and regulatory standards, minimizing errors, and delivering 21% improved on-time settlement rates.
  • Enhanced transaction transparency by implementing SAP, leading to a 41% drop in unresolved inquiries for multi-million dollar settlements.
  • Spearheaded the integration of SAP, reducing settlement inconsistencies by 57% and improving client satisfaction rates.
  • Assisted audit teams in gathering required documentation, contributing to 83% reduction in compliance risks during internal reviews.
  • Played a key role in facilitating communication between cross-functional teams, ensuring streamlined settlement processes and improving speed by 56%.
  • Collaborated with compliance officers to establish best practices aimed at minimizing industry penalty risks, reducing fines by 79%.
  • Resolved 12 of high-priority settlement disputes, restoring client confidence and preventing potential financial losses.
  • Collaborated with team of 2 in the development of process.

Affiliations

  • Society of Corporate Secretaries & Governance Professionals
  • Project Management Institute
  • Lions Club
  • Corporate Cash Management Association
  • Association for Financial Professionals (AFP)
  • Association for Supply Chain Management (APICS)
  • International Chamber of Commerce (ICC)
  • Society of Women Engineers
  • International Association of Certified Practicing Accountants (IACPA)
  • International Financial Communication Association

Certifications

  • Financial Statement Analysis Certification Vantage
  • Financial Data Analysis Certification - Workday
  • ServSafe
  • Certified Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Financial Markets Regulatory Compliance Certificate - Harbor & Co.
  • Advanced Fixed-Income Securities Certification - Power BI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Controller in Settlement Operations (CCSO) - Summit Group
  • Certified Back Office Operations Professional - Summit Group
  • Broker-Dealer Representative Certification - Beacon Labs

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