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Skills

  • Staff training/development
  • Cross-functional team collaboration
  • Inventory management
  • Extremely organized
  • Report writing
  • Team Leadership
  • Materials preparation
  • Supplier relationship management
  • Process implementation
  • Business Development

Work Experiences

  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Attained consistent 5-star reviews on SAP by implementing staff training programs focused on exceptional customer service.
  • Established project timelines and kept teams on track to meet milestones on time.
  • Achieved results within the first 5 months post-launch.
  • Provided clients with customized and effective solutions that met their specific needs.
  • Accessed Salesforce at a 44% lower cost.
  • Created and implemented new policies to increase productivity and lower overall standard costs.
  • Achieved Top Performer for excellence in Northwind in 2016, recognized for exceptional customer service and sales growth.
  • Achieved a 68% rise in cross-promotion sales.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.

Summaries

  • Achieved 71% higher satisfaction ratings.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Adept at launching product lines.
  • Achieved high customer retention.
  • Ambitious leader with a strong background in vendor contract negotiation and supply chain management, resulting in 26% cost savings without compromising on quality.
  • Achieved consistent savings of 57%.
  • Awarded Top Performer in 2021.
  • Adjusted resources accordingly.
  • Achieved results within 3 months.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Delivered faster customer wait times by 12% through operational process optimizations including staff scheduling adjustments.
  • Reduced
  • Developed and executed seasonal marketing campaigns, leading to a 84% improvement in holiday sales year-over-year.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Facilitated community partnerships with local Miscellaneous professionals, generating 41% increase in collaborative sales.
  • Collaborated with 15 local artisans to introduce custom Power BI, resulting in a 19% increase in revenue within niche markets.
  • Resolved
  • Solved
  • Proposed
  • Advised

Affiliations

  • Mentor, Business Growth Collaborative for Startups Austin, 2022-Present
  • Event Organizer, Local Small Business Owner Networking Group Phoenix, 2015-Present
  • Retail and Point of Sale (POS) Technology Specialist, Retail Systems Research (RSR) Group, 2021 - Present
  • Participant, Shop Owner Strategy Summit, 2022 Chicago
  • Founding Member, Independent Small Business Owners Association (ISBOA), 2021-Present
  • Registered Business Coach, Women’s Business Enterprise National Council (WBENC) 2020
  • Certified E-Commerce Executive (CEcD) by National Association of Retail Marketing 2022
  • Volunteer Business Mentor, SCORE Small Business Mentorship Program 2018
  • Certificate of Completion, Shopify Partner Academy 2015
  • Marketing Track Attendee, Retail Innovation Conference, 2015, Denver

Certifications

  • Small Business Certification (SBA - Small Business Administration)
  • Certified Retail Operations Manager (CROM)
  • Retail Excellence Certification (National Retail Federation)
  • Certified Customer Service Manager (CCSM)
  • Certified Digital Marketing Professional (CDMP)
  • Shopify Partner Academy Courses Completion
  • Certified Retail Professional (NRF Foundation)
  • Certified Business Manager (CBM)
  • Food Manager Certification (if applicable) method
  • Professional Certificate in Consumer Analytics and Insights

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