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Skills

  • Project organization
  • Relationship development
  • Payment processing
  • Operational improvement
  • Financial report creation
  • Peachtree proficiency
  • Electronic billing system implementation
  • Claim denial reduction strategies
  • Denial management
  • Cash flow forecasting improvement

Work Experiences

  • Achieved this during a 10-year tenure.
  • Looked for industry trends on social media and through online sources.
  • Achieved patient satisfaction throughout two years.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Excellence Award for improving patient account management efficiencies.
  • Reconciled past due accounts, reducing outstanding invoices by 4%.
  • Analyzed collection trends.
  • Achieved a 15% reduction in accounts.
  • Created performance metrics that reduced the turnaround time on account resolution inquiries by 9 business days.
  • Answered 5 calls per two years to help customers with their questions and concerns.

Summaries

  • With 11 years of experience, I'm a focused billing clerk.
  • Achieved a 30% reduction in escalated claims.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 27% increase in employee retention.
  • Patient Accounts Supervisor is a dedicated Patient Accounts Supervisor who is looking for a Billing Clerk position within a client-focused team.
  • Patient Accounts Supervisor with 12 years of successful quality assurance and vendor management experience.
  • Conducted rigorous account monitoring.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 25% more timely collections.
  • Achieved faster payment application by 40% %.

Accomplishments

  • Enhanced billing follow-up procedures, reducing time spent on follow-up activities by 79%, while increasing collections by process.
  • Collaborated with team of 2 in the development of procedure.
  • Ensured 100% compliance with state and federal healthcare billing regulations, successfully passing 9 audits with no findings.
  • Utilized advanced Electronic Health Records (EHR) management to decrease manual entry errors by 40%, improving bill accuracy.
  • Identified trends in denied claims and collaborated with stakeholders, reducing denials by 22% over 18 months.
  • Directly managed escalated payment cases, resolving 14% of complaints in two years.
  • Resolved complex payment disputes with multiple insurance vendors, resulting in over $7 of corrected reimbursements in 2021.
  • Reduced billing errors by implementing a cross-departmental quality control process, minimizing rework by 70%.
  • Utilized data analysis to predict and report on cash collections, increasing the accuracy of cash flow forecasts by 47%.
  • Guided the introduction of initiative, reducing manual processing time by 85%, ensuring faster patient payment allocations.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Certified Healthcare Financial Professional (CHFP) through HFMA
  • Lean Six Sigma Green Belt Certification for Healthcare
  • American Medical Informatics Association
  • Certified Medical Reimbursement Specialist (CMRS) Program
  • Health Level Seven International (HL7) Membership
  • Healthcare Leadership Academy Fellow Program

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Certified Medical Insurance Specialist (CMIS)
  • Lean Healthcare Certificate Lakeside Partners 2018
  • Certified Patient Account Manager (CPAM)
  • CPR Certification, American Red Cross, 2019
  • Registered Health Information Administrator (RHIA)
  • ServSafe
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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