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Skills

  • Patient anatomy analysis
  • Healthcare audits and standards compliance
  • Care environment optimization
  • Collaboration with oncologists and surgeons
  • Medical laboratory procedures
  • Maintaining prosthetic aesthetic appeal
  • Process improvement
  • Project organization
  • Problem resolution
  • Culturally-competent care

Work Experiences

  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork.
  • Through proper equipment calibration, I was able to optimize machinery and obtain consistent, accurate results.
  • Used devices like video recorders and EEGs to keep track of patients during surgical procedures and tests.
  • Contributed to a $202,000 quarterly increase in clinic revenue.
  • Decreased fitting times by 22% through process optimization while maintaining quality and personalized service.
  • Collaborated with internal teams to create a more efficient appointment scheduling system, reducing patient wait times by 75%.
  • Coordinated with vendors for new product releases.
  • Assessed skin sensitivity.
  • Gathered biological specimens for requested tests and prepared them for transport to the lab.
  • Collaborated with internal teams.

Summaries

  • Achieved 66% fewer product-related complications.
  • Certified Mastectomy Fitter with over 8 years of experience in managing patient consultations and delivering compassionate care, responding to sensitive surgical recovery phases with empathy.
  • Certified Mastectomy Fitter skilled in post-surgical physical assessments and skin sensitivity analysis, known for developing fitting plans that reduced product fitting times by 61%.
  • Patient Care Technician with more than 13 years of experience working in an assisted living facility.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Nursing team member with more than 15 years of patient-facing experience.
  • Certified Mastectomy Fitter who excels at working collaboratively with multidisciplinary teams, ensuring seamless integration of prosthesis fittings into patient recovery plans.
  • Skilled in supply management, field management, and aseptic techniques.
  • Provides comfort to patients by setting up and operating equipment, collecting histories, and setting up and operating equipment.
  • Achieved a 23% patient satisfaction rate.

Accomplishments

  • Effectively partnered with prosthesis suppliers to ensure product availability, decreasing instance of product delays by 30%, thus boosting clinic efficiency.
  • Led community outreach initiatives, boosting awareness of post-mastectomy services in underserved areas, resulting in a 78% increase in patient appointments.
  • Trained a team of 5 junior fitters on patient-centric communication techniques, improving team performance and increasing patient satisfaction by 73%.
  • Enhanced collaboration across departments, facilitating smoother referral transitions from surgeons to prosthetic fitting services, increasing referral rates by 60%.
  • Documented and resolved initiative which led to program.
  • Regularly reviewed and updated product offerings, aligning with patient feedback and increasing sales of post-surgical mastectomy products by 26%.
  • Assisted over 2 patients with understanding their insurance coverage for post-mastectomy products, increasing insurance approval rates by 85%.
  • Collaborated with healthcare providers to optimize patient care plans, resulting in a 37% reduction in post-surgery complications related to improper prosthesis usage.
  • Contributed to a 81% improvement in clinic performance by optimizing fitting processes and decreasing appointment wait times for patients.
  • Spearheaded efforts to obtain grant funding for discounted post-mastectomy products, making services accessible to an additional 16 patients.

Affiliations

  • Compression Therapy and Garment Specialist Certification Program (affiliation or certification)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Jaycees
  • American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC)
  • Association for Supply Chain Management (APICS)
  • American Academy of Orthotists & Prosthetists (AAOP)
  • Allied Health Professionals Mastectomy Affiliate Program
  • Certifying Board of Breast-Prothesis Providers
  • Cancer Support Community Professional

Certifications

  • Certified Public Accountant (CPA)
  • Certified Fitter-Mastectomy (CFm) by American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC)
  • Certified Assistive Technology Professional (ATP) by RESNA
  • Medical Device Sales Certification
  • Certified Mastectomy Retailer Certification by program
  • Certified Business Analysis Professional (CBAP)
  • Post-Operative Breast Form Fitter Certification by Ironclad Systems
  • Certified Orthotics and Prosthetics Assistant (ABC COA)
  • Apple Certified Associate (ACA)
  • Clinical Breast Fitting Specialist Certification

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