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Skills

  • Distribution center management
  • Process improvement
  • Merchandising expertise
  • Customer rapport
  • Business Development
  • Coordinating documents
  • Account management
  • Sales expertise
  • Process and procedure development
  • Scripting expertise

Work Experiences

  • Maintained a thorough understanding of the competitors' mission, offerings, and presence in the territory I was assigned to.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and vendor management talents.
  • Welcomed and registered new clients in order to engage them in the process and build long-term relationships.
  • Collaborated closely with Community Sales Manager to define company objectives and communicate them to account holders.
  • Won
  • Kept 150 existing client accounts and made sure they were properly handled and cared for.
  • Kept personal lines of communication open with potential buyers in order to respond to property inquiries and establish expectations for future community plans.
  • Educated customers about promotions to increase sales.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Successful in using Power BI and assisting in the financing of new homes.
  • Motivated Territory Manager who is willing to work long hours and travel to turn mediocre territories into profitable businesses.
  • Community Sales Manager with 11 years of experience who is client-focused.
  • With knowledge of Power BI use, adept at marketing and closing sales.
  • Focused on customer service
  • Service-driven
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Kept up to date on the latest industry trends and methods to deliver innovative work.
  • Account Manager who has a track record of increasing revenue, productivity, and customer satisfaction.

Accomplishments

  • Provided comprehensive market analysis and successfully identified new revenue streams, resulting in a 34% sales increase in 2018.
  • Achieved record setting quarterly sales numbers by employing targeted cross-selling tactics, surpassing revenue goals by 43%.
  • Implemented training programs for new sales associates, which resulted in an initial 49% improvement in performance within several months.
  • Organized 11 community events that generated 9 high-quality leads, leading to 85% of team’s overall sales growth within Atlanta.
  • Identified new growth opportunities in underdeveloped markets, replicating success from previous campaigns to increase sales by 22%.
  • Developed a market entry strategy that resulted in a 51% year-over-year growth in customer base in Phoenix.
  • Managed annual sales budgets in excess of $7 to drive operational efficiency, resulting in a 71% boost in profitability.
  • Reduced customer churn by 27%, boosting overall retention rates and increasing recurring revenue by $3.
  • Devised pricing strategies and product positioning that contributed to a 81% increase in repeat purchases from key accounts.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Affiliations

  • Society of Human Resource Management
  • Event Planning Certification through method
  • Urban Land Institute (ULI)
  • Chamber of Commerce Member, Seattle
  • Sales Management Association
  • American Medical Informatics Association
  • Sales Enablement Society
  • Certified Sales Leadership Professional (CSLP) - 2022
  • American Marketing Association (AMA)
  • American Society of Safety Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Business Development Specialist - Harbor & Co.
  • Advanced Sales Management Certification - metric
  • Certified Revenue Optimization Professional (CROP) - Brightline
  • HubSpot Sales Software Certification - HubSpot Academy
  • Cross-Selling and Up-Selling Strategy Certificate - Cedar Works
  • CompTIA Security+
  • Certified Sales Enablement Leader (CSEL) - Sales Enablement Society

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