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Skills

  • Developing menus
  • Hazardous chemical training
  • Property cleaning and sanitation
  • Schedule management
  • Dusting furniture
  • Interior decorating
  • Excellent planner and coordinator
  • Reporting and documentation
  • Laundry services
  • Customer service-oriented

Work Experiences

  • Oversaw 12 method and $2 worth of standard equipment while supervising all housekeeping and laundry facilities.
  • Directed staff and vendors to provide excellent service to the owner and guests.
  • Kept track of household expenses and set aside money for necessities like groceries and utility bills.
  • Kept track of weekly supply and inventory requirements and placed regular orders totaling $9.
  • Prepared reports for management and double-checked that all furniture was clean and that all markings on glass surfaces had been removed.
  • Created all housekeeping policies and procedures to meet the required standards, as well as scheduling all staff rotational duties.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.

Summaries

  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 7 pounds.
  • 3 years of relevant experience as a detail-oriented Personal Assistant.
  • Meticulous Housekeeping Executive with a vivacious demeanor and top-notch client relations and cross-functional collaboration skills.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional Housekeeping Executive with extensive knowledge of cleaning supplies, chemicals, and equipment.
  • Housekeeping Executive with 10 years of experience overseeing housekeeping and laundry operations.
  • Reliable Housekeeping Executive with 3 years of cleaning industry experience.
  • Advanced computer skills and a strong research ability are two of his strengths.
  • Cleaning professional with 12 years of experience in method environments.

Accomplishments

  • Reduced time-to-completion on VIP suite preparations by 38%, leading to a 70% increase in guest satisfaction for high-value clients.
  • Achieved 12% guest satisfaction for cleanliness by enhancing oversight on high-traffic areas and actively addressing quick-turnaround cleaning needs.
  • Guided hosts and housekeeping staff through the use of innovative cleaning technologies, improving cleaning time for event venues by 45%.
  • Led the housekeeping team during procedure, ensuring that 16 rooms maintained a cleanliness rating of 13% or higher despite peak occupancy.
  • Directed a team of 3 housekeeping staff through framework, ensuring timely and flawless cleanup between 15 high-traffic events, boosting room turnover by 72%.
  • Collaborated with team of 9 in the development of standard.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by category.
  • Incorporated eco-friendly cleaning initiatives which reduced chemical waste by 24% and achieved certification in Green Cleaning standards.
  • Customer Service: Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
  • Food Service: Managed high turn-over rate while maintaining quality service.

Affiliations

  • National Association of Social Workers
  • Rotary International
  • National Green Clean Association
  • Hospitality Asset Managers Association (HAMA)
  • Certified Environmental Services Executive (CESE)
  • Workplace Conflict Resolution Certification Program
  • ServSafe Certification (for chemical and food safety training)
  • Professional Facilities Maintenance Association (PFMA)
  • Green Cleaning Network
  • American Hotel and Lodging Association (AHLA)

Certifications

  • Leadership and Management Certification – Dale Carnegie Training
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Hotel and Hospitality Management Certification - program
  • Project Management Professional (PMP) - Project Management Institute
  • Executive Leadership in Hospitality - program
  • SHRM Certified Professional (SHRM-CP)
  • LEAN Six Sigma Green Belt - system
  • Hazardous Materials and Chemical Safety for Housekeepers - initiative
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Business Analysis Professional (CBAP)

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