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Skills

  • Reporting and documentation
  • Human Resources Management (HRM)
  • Hazardous chemical training
  • Microsoft Excel certified
  • Administrative support
  • Highly organized
  • Property cleaning and sanitation
  • Flexible
  • Chauffeuring
  • ACE Personal Trainer certification

Work Experiences

  • Directed staff and vendors to provide excellent service to the owner and guests.
  • Cleaned 13 locations with consistently high customer satisfaction ratings every three years.
  • Kept track of weekly supply and inventory requirements and placed regular orders totaling $9.
  • Oversaw residential property operations and helped clients prepare their homes.
  • Planned and coordinated the family's vacations.
  • Operated process equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and procedure accidents.
  • Basic banking and bookkeeping tasks were completed by me.
  • Mopped, swept, and polished floor surfaces in addition to performing laundry cleaning services.
  • Provided staff with coaching, mentoring, and consultation in order to help them grow.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.

Summaries

  • Housekeeper with 11 years of experience cleaning rooms.
  • To meet challenging objectives, work well with little supervision.
  • Due to 11 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Housekeeping Executive with 10 years of experience overseeing housekeeping and laundry operations.
  • Professional Housekeeping Executive with extensive knowledge of cleaning supplies, chemicals, and equipment.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Committed to creating a positive work environment that inspires employees.
  • Housekeeping Executive is a multi-talented Housekeeping Executive who is consistently rewarded for planning and operational improvements.
  • Clear understanding of stakeholder engagement and quality assurance as well as process improvement training.
  • Housekeeping Executive who is efficient, accurate, and detail-oriented and has an innate desire to provide exceptional service.

Accomplishments

  • Overhauled the housekeeping training program, resulting in a 16% improvement in staff performance and reducing turnover by 35%.
  • Achieved full compliance during 2016 health and safety inspection by rigorously implementing cleaning and sanitation practices.
  • Collaborated with team of 9 in the development of standard.
  • Increased housekeeping efficiency by revising linen and cleaning cart organization-wide standards, which decreased room prep time by 44%.
  • Waste Management: Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Documented and resolved process which led to category.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by category.
  • Maximized guest satisfaction by identifying and resolving hygiene concerns through random and thorough room inspections, reducing complaints by 39%.
  • Supplier Relationship Management: Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
  • Reduced laundry turnover time from 7 hours to 3 through improved workflow mechanisms and equipment maintenance.

Affiliations

  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Hotel and Hospitality Operations Excellence Alliance
  • Hospitality Facilities Alliance
  • Society for Hospitality & Foodservice Management (SHFM)
  • Hospitality Cleaners & Maintenance Association
  • Association of Information Technology Professionals
  • Jaycees
  • National Environmentally Accredited Housekeeping Professionals
  • National Association of Professional Women in Hospitality (NAPWH)

Certifications

  • Conflict Resolution and Mediation - system
  • Salesforce
  • Apple Certified Associate (ACA)
  • Executive Leadership in Hospitality - program
  • Energy Management for Hospitality - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Housekeeping Management Certificate - process
  • Certified Public Accountant (CPA)
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Leadership for Housekeeping Managers - program

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